Hi, I’m
Bajrang Prasad
Manager
Hyderabad,TG
Summary
Experienced leader in Back Office Operations and Customer Service, adept at driving organizational excellence through strategic management and operational oversight. Skilled in developing reports for business analysis, optimizing workflows, and forecasting volumes to ensure seamless operations. Proven track record in staffing, team development, and performance management, fostering a culture of continuous improvement. Seeking to leverage extensive expertise in delivering quality results and enhancing team effectiveness in a dynamic environment offering competitive compensation, comprehensive benefits, and opportunities for professional growth.
Overview
24
years of professional experience
Work History
Tata Projects Limited
MANAGER - Back Office Operations
04.2018 - 06.2023
Job overview
- Experienced manager adept at spearheading automation and digital strategy in inspection management functions.
- Successfully led high-performing backend support teams handling inquiries across diverse channels. Implemented advanced CRM systems and ticketing solutions to optimize customer interactions and reduce response times.
- Expertise in defining and analyzing KPIs, driving operational improvements through cross-functional collaboration, and scaling operations in dynamic environments. Proven track record in ensuring compliance with regulatory standards and enhancing customer experience through technology integration and process enhancement.
HDFC Bank
MANAGER - Collections
09.2016 - 04.2018
Job overview
- Experienced manager proficient in leading a team of 20 professionals overseeing Auto Loan collections in the Hyderabad region.
- Responsible for managing collection processes, maintaining customer databases, and ensuring operational efficiency. Proven ability to strategically allocate targets to collection agencies based on account criteria, closely monitoring performance to achieve consistent target attainment.
- Ensured timely deposit of collected funds and conducted regular audits of agency records to uphold compliance and integrity standards. Skilled in operational oversight, process improvement, and achieving excellence in dynamic environments
Tata Teleservices Limited
ASSISTANT MANAGER - Acquisition/ Retail Management
11.2006 - 06.2016
Job overview
- Experienced in managing acquisition processes and customer verification in compliance with TRAI guidelines across the AP region. Led a team to ensure efficient documentation and timely credit verifications, maintaining high-quality standards within designated timelines.
- Managed Retail DoCoMo COCO outlets with a team of 20 executives, overseeing operational aspects such as inventory and cash management, customer service, and audits. Successfully drove telecom product sales through motivational leadership and structured incentive programs on a weekly basis.
ABN - AMRO Bank
SENIOR OFFICER - Collections
02.2006 - 11.2006
Job overview
- Responsible for managing collection processes, maintaining customer databases, and ensuring operational efficiency. Proven ability to strategically allocate targets to collection agencies based on account criteria, closely monitoring performance to achieve consistent target attainment.
GE Capital Business ProcessManagement Services Ltd
ASSISTANT MANAGER – CUSTOMER CARE
07.2001 - 01.2006
Job overview
- Managed and trained a team of 30 call center representatives in sales and customer service tasks. Effectively oversaw correspondence across omni channels, ensuring prompt resolution of customer queries within defined Service Level Agreements (SLAs).
Visaka Industries Limited
ACCOUNTS ASSISTANT
05.1999 - 05.2001
Job overview
- Managed accounting and invoicing responsibilities for the Textile division across the Bhilwara and Amritsar regions, ensuring accuracy and compliance with financial standards and regulations.
Education
Osmania UniversityHyderabad, India
Bachelor of Commerce
04.2001
Skills
Ms Office
Pivot Tables
Powerpoint
Basics Power Bi
Data Analysis and Reporting
CRM systems
Customer Service Management
Team Leadership
Compliance and Audit
Communication skills
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Interests
Cricket
Football
Timeline
MANAGER - Back Office Operations
Tata Projects Limited
04.2018 - 06.2023
MANAGER - Collections
HDFC Bank
09.2016 - 04.2018
ASSISTANT MANAGER - Acquisition/ Retail Management
Tata Teleservices Limited
11.2006 - 06.2016
SENIOR OFFICER - Collections
ABN - AMRO Bank
02.2006 - 11.2006
ASSISTANT MANAGER – CUSTOMER CARE
GE Capital Business ProcessManagement Services Ltd
07.2001 - 01.2006
Osmania University
Bachelor of Commerce
04.2001
ACCOUNTS ASSISTANT
Visaka Industries Limited
05.1999 - 05.2001