Bajrang Tiwari
Gurgaon
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Professional with expertise in customer service and sales growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Representative Operations
Concentrix
Gurgaon
09.2023 - 08.2024
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Documented customer correspondence in CRM to track requests, problems and solutions
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted customers with product selection, order placement, and billing inquiries.
IT Project Coordinator
Jellygit
Indore
08.2022 - 08.2023
- Built and established strong partnerships with teams, vendors and contractors
- Keep track of invoices, and timely payment to vendors
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives
- Developed project plans and timelines to ensure successful completion of projects.
Customer Service Associate
Teleperformance
Indore
08.2021 - 08.2022
- Rolled out operational improvements and solutions to deliver top-notch customer service
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Documented customer correspondence in CRM to track requests, problems and solutions
- Provided customer support and assistance to clients related to billing and payment issues.
Education
Bachelor of Computer Applications -
Bhopal School of Social Sciences
Bhopal, India05.2021
Skills
- Customer support services
- Sales expert
- Microsoft Office Suite
- Excel
- Project Management
- Documentation and Reporting
- Complex Problem Solving
- Work Planning and Prioritization
- Verbal and Written Communication
- Troubleshooting and resolution
- Attention to Detail
Certification
- Analytics with SQL and Python
- Data Science Foundation
- Data Visualization using Python
- Cloud Foundation
- Project Management
- Project Quality Management
- Jira Project Management
Timeline
Senior Representative Operations
Concentrix
09.2023 - 08.2024
IT Project Coordinator
Jellygit
08.2022 - 08.2023
Customer Service Associate
Teleperformance
08.2021 - 08.2022
Bachelor of Computer Applications -
Bhopal School of Social Sciences
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