Summary
Overview
Work History
Education
Skills
Languages
Websites
Languages
Timeline
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BAKHTIYAR TARAPORE

Kolkata

Summary

Dynamic Senior Flight Attendant with Qatar Airways, renowned for enhancing passenger satisfaction through exceptional conflict resolution and multilingual service delivery. Proven ability to lead teams in high-pressure situations while maintaining meticulous service documentation. Committed to creating seamless travel experiences and fostering cultural sensitivity among diverse clientele.

Overview

9
9
years of professional experience

Work History

Senior Flight Attendant

Qatar Airways
Doha
04.2019 - 02.2025
  • Delivered personalized service to passengers across global routes.
  • Resolved customer complaints swiftly and diplomatically, enhancing passenger satisfaction.
  • Provided leadership during in-flight service delivery and emergency scenarios.
  • Maintained clear documentation of service issues and incident reports.

Flight Attendant

Jet Airways
Mumbai
03.2017 - 04.2019
  • Delivered efficient, courteous service to passengers on domestic flights.
  • Trained in conflict resolution, customer interaction, and safety protocols.
  • Worked closely with teams to ensure seamless travel experiences.

Customer Services Officer

IndiGo Airlines
Kolkata
04.2016 - 03.2017
  • Assisted customers with bookings, check-ins, baggage, and queries.
  • Addressed customer concerns both in-person and over the phone in English and Hindi.
  • Supported operational teams with service documentation and coordination.

Education

BSc - Hotel Management

International Institute of Hotel Management
Kolkata, India
03-2016

Skills

  • Customer Relationship Management
  • Conflict Resolution & Complaint Handling
  • Verbal & Written Communication
  • Team Collaboration
  • Attention to Detail
  • Multilingual Service Delivery
  • Calm Under Pressure
  • Cultural Sensitivity
  • Conflict resolution
  • Customer interaction
  • Service documentation

Languages

  • English, Native Proficiency
  • Hindi, Full Professional
  • Bengali, Conversational

Websites

Languages

English
First Language
Hindi
Advanced (C1)
C1
Bengali
Intermediate (B1)
B1

Timeline

Senior Flight Attendant

Qatar Airways
04.2019 - 02.2025

Flight Attendant

Jet Airways
03.2017 - 04.2019

Customer Services Officer

IndiGo Airlines
04.2016 - 03.2017

BSc - Hotel Management

International Institute of Hotel Management

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