Bakhtiyar Tarapore
Kolkata
Summary
A dynamic , progressive and friendly professional and a natural team player with over 5 years of comprehensive experience in the aviation industry as a flight attendant. Flexible to work with demanding work schedules seeking to apply my customer service skills to your cosmopolitan team of Emirates Cabin Crew.
Overview
8
8
years of professional experience
Work History
Cabin Attendant
Qatar Airways
04.2019 - 02.2025
- Conducted pre-flight briefings to ensure seamless coordination among crew members, maximizing efficiency during the flight.
- Handled customs and immigration documentation efficiently, ensuring compliance with international regulations and requirements.
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Cultivated positive relationships with frequent flyers, providing personalized service that encouraged brand loyalty and return business.
- Directed junior Crew Members in proper duties and customer regulations.
- Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
Cabin Crew Member
Jet Airways
03.2017 - 03.2019
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Customer Services Officer
InterGlobe Aviations Ltd. "Indigo Airlines"
12.2016 - 01.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Bachelor of Arts - Hospitality Administration And Management
International Institute of Hotel Management
Kolkata India05-2016
Skills
- Cabin safety
- Emergency procedures
- Customs compliance
- Pre-flight checks
- Conflict resolution
- Team leadership
- Effective communication
- Personal grooming standards
- Calm under pressure
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Advanced (C1)
Timeline
Cabin Attendant
Qatar Airways
04.2019 - 02.2025
Cabin Crew Member
Jet Airways
03.2017 - 03.2019
Customer Services Officer
InterGlobe Aviations Ltd. "Indigo Airlines"
12.2016 - 01.2017
Bachelor of Arts - Hospitality Administration And Management
International Institute of Hotel Management
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