Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Place
Personal Information
Timeline
Generic
Bal Bahadur Chhetri

Bal Bahadur Chhetri

Bangalore

Summary

Motivated individual seeking opportunities to apply skills and capabilities in hospitality industries that promote career advancement and contribute to company success Detail-oriented individual well-known for improving opportunities at local restaurants. Sharp and well-trained in opening and closing procedures. Pursuing an Assistant Restaurant Manager position where attention to detail and exemplary service skills will be appreciated. Smart assistant restaurant manager offering several years in leadership positions. Successful at handling patron assistance and problem-solving for large several-seat restaurant. Focused and enthusiastic with excellent customer service and conflict resolution skills. Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations.

Overview

20
20
years of professional experience

Work History

Assistant Restaurant Manager

Toscano Wine Connection
Bangalore
02.2024 - Current
  • Prepared monthly financial reports for upper management review.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
  • Resolved customer complaints in a timely manner.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Analyzed operational costs and made recommendations for cost savings.
  • Monitored customer service standards and took corrective action when needed.
  • Created weekly work schedules for all restaurant personnel.
  • Provided leadership and direction to restaurant employees.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.

Restaurant Executive

Toscano Wine Connection
Bangalore
06.2022 - 01.2024
  • Created reports summarizing progress against organizational goals and objectives.
  • Led initiatives to improve customer service levels throughout organization.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Captain

Balqees Group Restaurant
Al-Majaahma
12.2015 - 12.2020
  • Developed strategies for increasing customer satisfaction ratings through improved service delivery methods.
  • Conducted regular team meetings to ensure that everyone was aware of new procedures and policies.
  • Monitored dining room cleanliness during shifts by checking tables for messes or spills.
  • Performed daily opening, closing duties such as setting up the dining room, bar area prior to opening time.
  • Greeted and welcomed guests to the restaurant.
  • Trained new hires on restaurant operations such as order-taking processes, POS systems usage.
  • Assigned duties to wait staff and ensured they were completed in a timely manner.
  • Managed inventory levels by accurately tracking stock levels and ordering supplies as needed.
  • Handled reservations requests from customers via phone or online booking services.

Captain

Sterlings Mac Hotel
Bangalore
12.2014 - 10.2015
  • Maintained adequate inventory levels of beverages, condiments, and other supplies necessary for restaurant operations.
  • Organized weekly schedules for waitstaff according to business needs.
  • Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
  • Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
  • Checked the cleanliness of tables, chairs, floors, and restrooms throughout the shift.
  • Ensured a smooth flow of service in the restaurant.
  • Communicated effectively with other departments such as kitchen or bar regarding orders or any changes that may occur.

Captain Waiter

Arabian Courtyard
Bur Dubai
11.2012 - 10.2014
  • Analyzed customer feedback surveys to identify areas needing improvement.
  • Assigned seating arrangements for guests.
  • Organized weekly schedules for waitstaff according to business needs.
  • Created reports on sales performance data for review by senior management.
  • Greeted guests and provided them with menus.
  • Worked closely with management teams to improve operational efficiency.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Bartender

Pan India Food Solutions
Bangalore
04.2011 - 09.2012
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Stocked ice bins and coolers as needed throughout shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Performed opening and closing duties including restocking supplies.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Greeted customers and provided excellent customer service.

Steward and Captain

Aromas of China
Bangalore
12.2005 - 03.2011
  • Company Overview: BJN Group
  • BJN Group
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Brought food and beverages to tables in a timely manner.
  • Suggested additional items to customers based on their preferences and needs.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.
  • Ensured all dishes were prepared according to recipe standards.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Provided excellent customer service to ensure repeat customers.

Education

Some College (No Degree) - 10th Pass

Delhi Board of Senior Secondary
West Bengal

Skills

  • Goal-oriented work approach
  • Adaptability to environments
  • Problem-solving abilities
  • Verbal communication skills
  • Written communication skills
  • Quick learner
  • Skill proficiency
  • Multidirectional thinking
  • Punctuality
  • Determination
  • Work ethic
  • Self-confidence
  • Integrity
  • Customer service
  • Inventory management
  • Employee training
  • Team leadership
  • Work scheduling
  • Cost control
  • Customer feedback analysis
  • Problem solving
  • Communication skills

Languages

  • English
  • Arabic
  • Hindi
  • Punjabi
  • Nepali
  • Bengali

Hobbies and Interests

  • Watching Movie
  • Playing Cricket

Disclaimer

I hereby declare that all the above-mentioned information given by me is true and correct to the best of my knowledge and belief. I request you to kindly allow me to serve in your esteemed organization.

Place

Bangalore, Karnataka

Personal Information

  • Passport Number: F9858705
  • Date of Birth: 02/01/83
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Timeline

Assistant Restaurant Manager

Toscano Wine Connection
02.2024 - Current

Restaurant Executive

Toscano Wine Connection
06.2022 - 01.2024

Captain

Balqees Group Restaurant
12.2015 - 12.2020

Captain

Sterlings Mac Hotel
12.2014 - 10.2015

Captain Waiter

Arabian Courtyard
11.2012 - 10.2014

Bartender

Pan India Food Solutions
04.2011 - 09.2012

Steward and Captain

Aromas of China
12.2005 - 03.2011

Some College (No Degree) - 10th Pass

Delhi Board of Senior Secondary

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Bal Bahadur Chhetri