Bala Abirami
Chennai
Summary
With over a decade of experience in security and infrastructure management, my strategic approach to build any high potential infrastructure and security team and commitment to team leadership has consistently improved security and efficiency. Instrumental in reducing operating cost and optimizing budgets with robust environment, I have a track record of delivering results in high-stakes environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Manager
CDW Technologies
Chennai
03.2020 - Current
- Led a team of 120 infrastructure professional on different domains and 50 security professionals, ensuring their secure environment of over 50+ corporate clients across the north America and Canada regions.
- Developed comprehensive automation and threat assessment protocols which reduced security incidents by 25% year over year.
- Managed a budget of $3.5M, optimizing resource allocation across the region resulting in a 15% cost reduction.
- Collaborated with cross functional teams to resolve aged incidents > 60 days and also improving the emergency response time by 30%.
- Oversee all technology operations (e.g. network security) and evaluate them according to established goals
- Devise and establish IT policies and systems to support the implementation of strategies set by upper management
- Develop and deliver security awareness and training programs for employees at all levels of the organization
- Stay abreast of emerging threats, vulnerabilities, and technologies in the information security field. Continuously evaluate and enhance the organization's security posture, controls, and processes through regular reviews, audits, and testing.
- Analyze the business requirements of all departments to determine their technology needs
- Purchase efficient and cost-effective technological equipment and software
- Conduct regular risk assessments to identify and evaluate potential security threats and vulnerabilities. Develop and implement risk mitigation strategies, including security controls, policies, and procedures. Monitor and manage security risks through ongoing assessments and the implementation of appropriate safeguards.
- Establish and enforce information security policies, standards, guidelines, and procedures. Ensure that they align with industry best practices and regulatory requirements
- Facilitates IT security audits or investigations. Develops and maintains relationships with external IT vendors and service providers.
- Establish effective relationships across multiple business and technology partners, program and project managers
- Manages 3rd party vendors and service providers; performance and SLA’s, incident handling and issue/problem resolution and escalation
- Lead IT Operations strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization to ensure flexible, effective systems able to adjust to reasonable future demands consistent with business plans
- Oversees the Computing strategy and infrastructure ensuring adherence to ITIL best practices; department procedures; corporate policies; and exceeds the service level expectations of the organization
- Effectively manage and develop team including work assignment, personal development and career planning
- Provide development status reporting to Senior Management
- People management responsibilities including performance reviews and career development
- Builds a high performing team culture within the teams and encourages individuals to strive for performance improvement
- Shares and promotes effective use of best practices
- Recruit, provide leadership and management of a high-performance team of hands-on and remote team
- Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
Associate Consultant
HCL Technologies
Chennai
08.2016 - 05.2020
- Led efforts for continual improvement through regular reviews of customer feedback surveys.
- Developed and implemented service management processes for clients.
- Analyzed existing client operations to identify areas of improvement.
- Conducted interviews with stakeholders to gather information about customer needs.
- Identified and documented current business processes, procedures and policies.
- Supported the development of training materials related to service management initiatives.
- Assisted in the implementation of new service management solutions for clients.
- Conducted user acceptance testing of new services prior to deployment into production environment.
- Collaborated with stakeholders across multiple departments to ensure alignment with overall objectives.
- Worked with project teams to ensure successful transition from development to operational phase.
- Ensured compliance with industry regulations such as GDPR or ISO and IEC 20000-1, 2011 standards.
- Coordinated with internal teams and external stakeholders to support business growth through development of new features.
- Identified key objectives to re-establish long term plans to meet goals.
Operations Manager
Wipro Technologies
Chennai
08.2010 - 08.2016
- Handling team which manages complete IT infrastructure of network and servers.
- Monitored budget and operational metrics
- Diagnosed and improved processes and procedures to ultimately improve performance and profitability
- Managed compliance with all regulatory requirements and any associated reporting
- Analyzed daily operational metrics to monitor operational efficiency, equipment utilization, performance and profitability
- Motivated and led team to meet and exceed the customers’ expectations and the goals of the company
- Interfaced with internal and external customers to answer inquiries and resolve issues and observations
- Adaptable to varied workloads, prioritized tasks, and independent decision-making ability to manage multiple functions simultaneously
- Facilitated timely completion and closeout of corrective actions
- Assisted other members of the Operations team with tasks or projects as needed
- Manage and improve performance of lower performers and be responsible for overall improvement of the team’s performance
- Set and manage expectations with resource manager(s) and team member(s) regarding allocation to the project and performance expectations
- 5+ years working in a IT Project manager role or capacity including
- Developing metrics, procedures, objectives and methods to assess project progress while utilizing established standards and quality objectives
- Work with development managers to verify project progress, monitor resource allocation and remove bottlenecks/obstacles
- Develop and manage the Risk Mitigation Plan
- Ensure that of the client’s responsibilities occur in accordance with the statement of work and service level agreements with the client
- Ensure that of the client’s responsibilities occur in accordance with the statement of work and service level agreements with the client
- Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations for improvement
- Inputting to Change record approval decisions on an ad hoc basis and through internal CAB (Change Advisory Board) meetings
- Metrics management, reporting and improvements
- Develops asset and configuration management standards, plans and procedures
- Meeting and improving established service delivery SLA’s
- Secondary support for Configuration Management, Vendor Management, Procurement, Asset and Service Level Management
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
High School Diploma -
Government Polytechnic
Chennai04-2003
Skills
- Leadership Management
- Strategic Decision Making
- Analytical Skills
- Adaptability
- Creativity
- Situational Leadership
- ITIL Framework
Certification
ITIL Certified
SIAM Certified with 93%
Trained on CyberSecurity Manager
Timeline
Delivery Manager
CDW Technologies
03.2020 - Current
Associate Consultant
HCL Technologies
08.2016 - 05.2020
Operations Manager
Wipro Technologies
08.2010 - 08.2016
High School Diploma -
Government Polytechnic
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