Bala Anbarasi T

Banking Associate

Chennai,TN

Summary

Dynamic Customer Service Associate with South Indian Bank, recognized for transforming customer complaints into positive experiences. Expert in complaint handling and AML/KYC compliance, consistently enhancing customer satisfaction through exceptional service. Proven ability to process transactions efficiently while maintaining a high level of product knowledge, ensuring timely and accurate responses to inquiries.

Overview

years of professional experience

Certification

Work History

Customer Service Associate

South Indian Bank

04.2017 - 05.2025

Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Maintained a high level of product knowledge, providing accurate information to customers.
Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
Coordinated efficient product deliveries to meet customers' demands.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Anna University

Chennai

04.2001 -

Skills

Customer support

Certification

JAIIB Exam

Interests

AML/KYC Compliance

Retail Banking

Accomplishments

Recognized for contributing to smoother banking processes and a more positive client experience.

Achieved Individual Monthly Targets

Timeline