Summary
Overview
Work History
Education
Skills
Accomplishments
Strengths
Software
Timeline
AssistantManager

BALA KARTHIK RAJULAPATI

Customer Success Executive | Operations
Hyderabad

Summary

Customer Success and Operations Executive with over 4 years of experience in hospitality and managed workspace industries. Skilled in client onboarding, staff training, center operations, and guest services. Known for boosting customer satisfaction, improving operational efficiency, and driving sales growth through strategic engagement and team collaboration.


Overview

6
6
years of professional experience
4
4
Languages

Work History

Customer Success Executive / Operations

Ikeva Venture & Knowledge Advisory Pvt Ltd
02.2024 - Current
  • Spearhead client onboarding, terminations, and center operations for managed office spaces.
  • Handle vendor management, client engagement, and property tours for prospective clients.
  • Monitor daily operations and train center staff to ensure smooth client service delivery.
  • Established long-term client relationships through consistent delivery of high-quality products and services.

Duty Manager

A M Suites
07.2023 - 02.2024

A M Suites in an luxury service apartments designed for both short and long stays.

  • Managed luxury service apartment operations and team training.
  • Oversaw front office functions including guest check-ins, Check -out and room allocations.
  • Boosted operational efficiency and ensured Guest satisfaction through effective team management.

Front Office Executive / Operations

Gram Aaranyaka Resort
06.2022 - 06.2023
  • Led front office operations including guest check-ins, check-outs .
  • Promoted day outing packages and coordinated guest services using PMS tools.
  • Ensured a holistic guest experience aligned with resort standards.

Front Office Associate

Hotel N7 Elite
11.2021 - 06.2022
  • Managed guest reception, check-ins, and check-outs with a focus on hospitality standards.
  • Carried out daily operational duties and resolved customer concerns efficiently.

Training Intern

Park Estique
12.2019 - 03.2020

Hotel Park Estique in Pune is a boutique hotel offering a mix of luxury and convenience, particularly for business and leisure travelers.

  • Guest handling and service within a busy hotel environment.
  • Developed skills in managing guest requests and ensuring satisfaction in both restaurant and room service settings.
  • Learned key responsibilities of hotel staff and the importance of efficient time and task management.
  • Contributed to the smooth operation of guest services, Handling to hotel standards and procedures.


Education

SCC Board -

St Joseph High School

Bachelor’s in Hotel Management -

Acharya Nagarjuna University
04.2001 -

Skills

Customer service in hospitality

Accomplishments

  • Customer Satisfaction Boost, Improved customer satisfaction score through enhanced client engagement and support.
  • Staff Training Success, Trained staff resulting in improvement in service efficiency and client response time.
  • Room Sales Growth, Increased room sales through targeted sales strategies and promotional activities.
  • Cost Reduction Achievement, Reduced operational costs by optimizing vendor contracts and supply chain management.

Strengths

  • Management Skills, Proficient in multitasking, team building, and time management in hospitality operations.
  • Customer Experience, Strong in customer experience, negotiation, and customer service.
  • Communication Skills, Effective communication and interpersonal skills in dynamic environments.

Software

Zoho CRM

Google Hangouts

Microsoft Teams

Fresh Disk

IMS

PMs

Timeline

Customer Success Executive / Operations

Ikeva Venture & Knowledge Advisory Pvt Ltd
02.2024 - Current

Duty Manager

A M Suites
07.2023 - 02.2024

Front Office Executive / Operations

Gram Aaranyaka Resort
06.2022 - 06.2023

Front Office Associate

Hotel N7 Elite
11.2021 - 06.2022

Training Intern

Park Estique
12.2019 - 03.2020

Bachelor’s in Hotel Management -

Acharya Nagarjuna University
04.2001 -

SCC Board -

St Joseph High School
BALA KARTHIK RAJULAPATICustomer Success Executive | Operations