Summary
Overview
Work History
Skills
Accomplishments
Work Preference
Timeline
Generic
Bala Pasala

Bala Pasala

Summary

Having 10+ years of experience and holding B1 visa. I am seeking to handle increasing responsibilities and challenging environment to my technical skills, knowledge and achieve recognition. To develop my career as a valuable team member, contributing quality ideas (Automation) and work for an organization where there is ample scope for individual as well as organization.

Overview

11
11
years of professional experience

Work History

Technical Lead and Associate Manager

RUN-THROUGH
  • On Mainframe Platform (z/TPF) Capability management with primary responsibilities of Console, Batch, Scheduling and Data Center Operations
  • My key responsibilities include manage and oversee the day-to-day operations, ensure high availability 24/7, performance
  • Implement process and procedure for operations, ITIL, Drafting and delivering corresponding, Leading discussions, Patching and conducting client meetings, as well as overseeing team meetings, delegating task, and maintaining communication within the team
  • Collaborate with cross-functional teams to address and resolve technical issues, outages, and emergencies in timely manner, minimizing downtime and ensuring business continuity
  • Stay informed about industry trends and advancements in data center technologies, recommending and implementing improvements to enhance efficiency, scalability, and cost-effectiveness
  • I excel in maintaining team calendars, scheduling meeting, and preparing rosters
  • Worked into ESP Scheduling (Add, Modify, Delete, Update on all kind of Client/application support requests)
  • Ability and desire to learn new technologies quickly
  • Demonstrates the ability to work on multiple mission critical incidents simultaneously and prioritize work to stabilize system or application recovery
  • Multiple Automation ideas were given and implemented
  • Strong communication skills for direct client contact, internal and external
  • Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning within team
  • Preparing technical and account related documents for the process
  • Build out strong relationships with resolver teams, application development teams, and core infrastructure services
  • Participating RCA's (Root Cause Analysis) of any major issues in case of sev1 issues

Professional 2 System Engineer( Tech Lead)

DXC Technologies, SABER Corporation
11.2020 - Current
  • Z/TPF – SABRE, COPA and UNITED AIRLINES capability team, United States
  • Team Size : 42 people
  • Saber Corporation is a travel technology company based in Southlake, Texas
  • It is the largest Global distribution systems
  • Provider for air bookings in North America
  • COPA Airlines is a popular airline based in Panama City, Panama, that has been serving passengers since 1947
  • The airline is known for its excellent service and safety record, making it a popular choice for travelers
  • COPA Airlines operates in more than 80 destinations across North, Central, and South America
  • United Airlines operates a large domestic and international route network spanning cities large and small across the United States and all six inhabited continents.

Tech Lead

TRIANZ Holdings Private Limited, LIBERTY MUTUAL INSURANCE
11.2018 - 11.2020
  • Role : ESP Scheduling and Production Support, Team Size : 14 people (Operations 9 and Schedulers 5)
  • Trianz Holdings Private Limited operates as a holding company
  • The Company, through its subsidiaries, provides information technology services
  • The Company offers cloud, analytics, digitalization, infrastructure, and data security services
  • Trianz Holdings serves customers worldwide

Senior System Engineer

ATOS IT Services Private Limited

Scheduling and Production

HOTEL MARRIOTT, ATOS India Private Limited
02.2015 - 11.2017
  • Team Size : 26 people (Server & Batch operations 20 and Schedulers 6)
  • Client Profile: sEquifax Inc
  • Marriott International is an American diversified hospitality company that manages and franchises a board portfolio of hotels and related loading(EFX) is a consumer credit reporting agency in the United States, considered one of the three largest American credit agencies along with Experian and Trans Union
  • Founded in 1899, Equifax is the oldest of the three agencies and gathers and maintains information on over 400 million credit holders worldwide.

System Engineer

IBM India Pvt Ltd
Bangalore
07.2013 - 02.2015
  • Operations & Scheduling (CA7

FREINDS LIFE/AXA LIFE
  • Company : IBM Team Size : 8 People
  • Client Profile : Friend Life is one of the largest suppliers on the UK for general insurance
  • It is one of the 10th largest accounts that do business with IBM
  • Friend’s life strategy focuses on building friend’s life as a highly profitable and sustainable company which delivers market leading products and services to its customer and value to its shareholders
  • RESPONSIBILITIES:
  • Airline Capabilities:
  • Troubleshooting all kinds of issues occur in Systems
  • Can be client request, issues reported by other application support teams or Ops team
  • Work on Dumps
  • Mostly on CTL and Operational dumps
  • Attend Client calls, understand the requirement and work accordingly (Automations)
  • Daily status calls as well
  • Working as On-call to resolve P1 and P2 incidents in all situations
  • Create changes and support in deployments
  • Attend and schedule meetings with all application teams on priority issues
  • Assigning the work to resource available in shift
  • Preparing the documentation, Continual working on automations, prepare and maintain roster
  • Training new resources, evaluate before deploying them into production
  • Get trained on any new assessment or technology
  • Log incident and RDI’s for all issues and RCA for critical and SLA missed issues
  • Familiar in creating RCA
  • Scheduling Management:
  • Scheduling the job for Holidays, weekdays, first work day of month….etc and as per the requirements
  • Setting up new Application
  • Setting up Externals dependencies between application and data centers
  • Analyzing, understanding of the production issues, bugs and fixing them
  • Resolving event errors and dependency non-sync issues
  • Add, Update, delete jobs as requested
  • Alerts defined in ESP by Pcontrol (Force, Overdue, Input and output..etc)
  • Creation of Template and Dummy jobs
  • Agent validations and clean up decommission agents from schedule.

Skills

  • TECHNICAL SKILLS
  • Technologies :
  • IBM MAINFRAMES(ZOS and Z/TPF), ITIL, AZURE
  • Tools : TPF(Assembler), ESP, CA Workstation, CA7, Jobtrac and Netcool Mainframe knowledge : JCL, SABRETALK
  • Ticketing tool : Service Manager, BMC Remedy, Jira, Service Now, Assist, Max

Accomplishments

  • Completed B
  • TECH (CSE) from Bharat Institute of Engineering and Technology affiliated to JNTUH in the year (2008-2012).

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Flexible work hours

Timeline

Professional 2 System Engineer( Tech Lead)

DXC Technologies, SABER Corporation
11.2020 - Current

Tech Lead

TRIANZ Holdings Private Limited, LIBERTY MUTUAL INSURANCE
11.2018 - 11.2020

Scheduling and Production

HOTEL MARRIOTT, ATOS India Private Limited
02.2015 - 11.2017

System Engineer

IBM India Pvt Ltd
07.2013 - 02.2015

Technical Lead and Associate Manager

RUN-THROUGH

Senior System Engineer

ATOS IT Services Private Limited

FREINDS LIFE/AXA LIFE

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Bala Pasala