Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
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Timeline
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BALA RAJU P

BALA RAJU P

Hyderabad

Summary

Organized and task-driven financial professional with 10 years of experience managing payroll data for human resources. Exceptional with time management and adapting to new and complex technologies. Collaborates generously with team members and puts in extra time to complete tasks successfully.

A Graduate, enthusiast in the field of Payroll & Supply Chain and Operations with quick learning ability to learn and work on diverse process.

Overview

2026
2026
years of professional experience
5
5
Certifications
3
3
Languages

Work History

S.M.E – Subject Matter Expert

Genpact
  • Prepare Standard Operating Procedure for the process
  • Timely response to escalations and providing root cause analysis. Responsibilities also included ensuring modifying processes to ensure the issues are not repeated
  • Co-ordinate with various functional teams for collecting data and analyze the various requirements
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Enhanced team productivity by leading specialized training sessions on innovative industry practices.
  • Conducted in-depth research to stay ahead of industry trends, ensuring company's solutions remained competitive.

Payroll Specialist

Amazon Development Center
12.2022 - Current
  • Company Overview: U.S Payroll Processing.
  • Processing End to End process.
  • Overall employee count is approximately 1 million.
  • Responsible for processing on-cycle, off-cycle, gross up, and out-of-sequence payrolls.
  • Processing file loads received from various time keeping systems like My Time, Time Clock Plus, and Work Events.
  • Maintained strict confidentiality of all payroll information and records.
  • Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Streamlined payroll processing by implementing an automated timekeeping system.
  • Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
  • Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
  • Load other files such as gifts, bonuses, relocations, stock, benefits, adjustments, select bonus programs, Anytime Pay (ATP) Deductions into Pay force.
  • ACH Payments processed in payroll payment and funds approval, to process payments to employees.
  • Works on 139 activities, out of which 112 are on cycle activities and 27 are off cycle activities. Out 112 on cycle activities, 71 activities are performed weekly, 26 at a bi-weekly frequency, 15 at a monthly pay frequency. Out of 27 off cycle activities 18 are performed at daily frequency.
  • On cycle & Off cycle Validation of net pay and checks taxes validations.
  • Daily Off cycle processing for Weekly, Bi-Weekly & Monthly.
  • Audits reports for manually changes by the team actionable.
  • Tickets inquires raised by EE’s and resolving.
  • Allocation of the pay groups to team members work activity checklist.
  • Achievement of individual and team performance goals.
  • nerate Daily/Weekly/Monthly business review and perform Root Cause Analysis to Prepare for periodic client service meetings
  • Handle Pre-production program and demonstrate complete Ownership in managing Process.
  • Perform Audit mechanism to assess the risk and ensure adherence.
  • Timely SOP audit to improve Organization efficiency in performing committed tasks.
  • Contributed to Accuracy improvement through Kaizen for Pilot project
  • Facilitated cross-departmental collaboration to address payroll-related issues, fostering team-oriented approach to problem-solving and process improvement.
  • Enhanced data security protocols for payroll information, significantly reducing risk of unauthorized access and data breaches.
  • Audited timesheets and payroll records for accuracy.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Developed and implemented payroll procedures to streamline workflow.
  • Completed payroll accurately and timely to meet employee expectations.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
  • Improved employee satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.
  • Reduced processing time for new hires by designing and implementing automated system for collecting and verifying employment data.
  • Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.
  • Optimized payroll system for scalability, enabling company to efficiently manage increasing number of employees without sacrificing accuracy.
  • Streamlined year-end tax reporting process, ensuring timely issuance of W-2 forms and minimizing errors through meticulous record-keeping.
  • Developed comprehensive reports for management, highlighting payroll trends and providing actionable insights for budget planning.
  • Conducted detailed audits for payroll accuracy, significantly reducing discrepancies and ensuring compliance with federal and state regulations.
  • Led training sessions for department staff on new payroll software, enhancing team efficiency and reducing reliance on external technical support.
  • Conducted benchmarking studies on payroll practices, adopting best practices that led to operational improvements and cost efficiencies.

Analyst

ADP
06.2016 - 12.2022
  • Company Overview: (Australia, Philippines, India) Processing payroll
  • Day-to-day operations of the team, distributing workload evenly and making sure we pay EEs accurate.
  • Processing payroll run activities for Bi-weekly
  • Processed payroll for hourly EEs with large head count of 60K+.
  • Statutory Validations of the employees as per the country’s legislation.
  • Handles year end queries and provided year end forms of Employees.
  • Processing of Final pay for the terminated employee’s motivation and performance levels are maintained to ensure smooth workflow
  • Streamline process by setting up targets for production and quality
  • Work closely with Client to understand business and meet expectations
  • Processed Executive and management employee’s payroll.
  • Maintain process SLA’s, Agent Evaluating System to make sure all tasks given to team are done on time and to the required standard
  • Plan and execute cross training within the team
  • Study audit defect data scenarios to identify areas where associates committed maximum mistakes and coach them on the same.
  • Conduct daily huddles to discuss previous day performance and appreciate top performance and discuss on current day’s plan

Process Developer

Genpact Private Limited
03.2013 - 03.2016
  • Overall experience in the Global Healthcare domain spanning.
  • Support Global Repair process for GE Healthcare Equipment. Help Supply Leaders in generating Sales Orders and Purchase Orders to move parts from one location to another
  • Admirable working experience in international markets and a global sourcing organization.
  • Operating and quality both in Voice & Non-voice process.
  • Skilled in managing, motivating and training teams for running successful business process operations with proven ability of achieving process targets.
  • Have been working and assisting the team in responding to OTC identifying businesses, of materials proposals with the team.
  • Managing access readiness & coordinating for Healthcare Orientation process for all new hires
  • Maintaining/ redefining Process SLA’s, Agent Evaluating System
  • Facilitating grooming sessions for Senior associates.
  • Creating SOPs and review them timely and get it approved by Client

Process Associate

03.2012 - 03.2013
  • Support Global Repair process for GE Healthcare Equipment.
  • Help Supply Leaders in generating Sales Orders and Purchase Orders to move parts from one location to another
  • Adjust Inventory of Repaired and Repairable Parts and track movement of parts to ensure on time delivery
  • Approve the price quoted by supplier to repair damaged parts
  • Maintain and publish Inventory data related to Repaired and Repairable parts to Supply Leaders, Field Engineers, Manufacturing and Warehouse Teams to help them plan their inventory

Education

B-COM - undefined

Nagarjuna University College

Intermediate - MPC- Math, Physic, Chemistry

Atomic Energy Junior college

SSC - undefined

Dolls High School

Skills

SAP

undefined

Certification

Lean

Accomplishments

  • Achieved 2 silver Awards as Star performer of the year
  • Received 'Best Debutant Award' for Excellent performance shown.
  • Achieved 8 Bronze Awards for being consistent performer
  • Achieved 2 Spot Award for being appreciated by a challenging Customer
  • Initiative to support Training function in auditing Calls on communication skills and facilitating training sessions
  • Supported Compliance team in regular compliance audits
  • Reduce repair cycle time to meet metrics

Interests

Study audit defect data scenarios to identify areas where associates committed maximum mistakes and coach them on the same
Conduct daily huddles to discuss previous day performance and appreciate top performance and discuss on current day's plan
Contributed to Accuracy improvement through Kaizen for Pilot project

<Enter your own>

  • Father's Name: P.Adam
  • Date of Birth: 23-10-1992
  • Marital Status: Single

Timeline

Payroll Specialist

Amazon Development Center
12.2022 - Current

Analyst

ADP
06.2016 - 12.2022

Process Developer

Genpact Private Limited
03.2013 - 03.2016

Process Associate

03.2012 - 03.2013

B-COM - undefined

Nagarjuna University College

Intermediate - MPC- Math, Physic, Chemistry

Atomic Energy Junior college

SSC - undefined

Dolls High School

S.M.E – Subject Matter Expert

Genpact

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