Bala Sai Srinivas M

Operations Manager

Wipro Technologies

Hyderabad/RR

11.2022 - Current

Supervised operations staff, ensuring compliance with company policies while conducting performance reviews.
Identified areas for improvement and developed actionable plans to enhance team efficiency.
Boosted customer satisfaction ratings through efficient issue resolution practices.
Established effective communication channels among unit staff and leadership to reduce miscommunication.
Managed daily operations for consistent delivery of high-quality products and services.
Developed systems promoting operational quality and enhancing overall efficiency.
Coordinated internal assignments to foster transparency and effective workforce management.

Platform Experience Analyst

Accenture

Hyderabad

06.2016 - 10.2022

Client: Project Fast Track
Project 1: ATG (R&D) Object tracking is a web-based labeling tool that uses Li DAR data and operator-inputs to track moving and stationary objects through time. Operator-inputs assist a computer algorithm to create 3-dimensional labels around objects. The main object of the project is to track for the Self driven Cars which is divided in to two parts one as SIL and OT , The main purpose is to use image data base , which works together with other labeling process ,to ensure confidence and accuracy of the data set
Project 2: ETA( Entity Tracking and Associating ) This task is born out effort to develop an entity model that can automatically connect the 2D labels to 4D labels. Blaster tasks are new labeling tools that will allow to quickly create the labels at specific area of interest and to give the customers large quantity of high labels in short period of time. We use the active learning methods , to improve the queue over time so that we teach classifier edge case examples which confuse the classifier
Project 3: AML &ML Flywheel : Our work is to assist the Global Intelligence team to detect competitive insights at airports. As part of the project, we will be providing accurate data on Route Images that allow us to identify Airport Trips.
Project 4: New Verticals Items Tagging : Expanding our delivery business beyond restaurants is a top strategic priority,New Verticals (NV) merchants can carry a wide range of inventory across several product categories. For example, Asda, a grocery chain in the UK, lists not just typical “grocery” categories like produce, dairy, meat, and packaged foods, but also prepared foods, alcohol & tobacco, toiletries, greeting cards, etc.
Project 5: Search Relevance Ranking : Our goal is to do an initial golden set labeling exercise to judge the relevance of help for the Vendor Search. Once we have ironed out any of the issues we will expand the task to include a much larger data set for labeling.The main focus is the ranking of the items as per the search terms.
Project 6: Merchant Categorization : we are categorizing enterprise parent accounts only as the underlying assumption is that the corresponding stores for a given enterprise parent is going to have the same category as the parent enterprise. Given this, will categorize only the parents and would merge/map the categories back to the corresponding stores.
Strategy Formulation & Management Support
Rendered insights & generated analytical reports with recommendations to enable strategic planning by management
Used hypothesis testing and the visualization techniques with data and check the outliers which are impacting the data.
Delivered support to the Senior Management Management team in the Projects.
Analyzed, evaluated and formulated enhancement strategies to boost KPIs across all business units
Data Processing & Management
Stationed data analysis & created reports for the client and the management team on Weekly basis and monthly basis .
Processed structured, semi-structured and unstructured data sets to assess key takeaways and provide recommendations provide for improvement in the projects
Timely deliverables , manage project schedules .
Key Achievements
Played a key role in changing the multiple judge consensus step into a single step consensus which improved the efficiency of the team and project with 45% reduction in time .
Played a major role in completing end to end with in the time frame with best quality by labelling around 7lakh merchants which help in building the new level algorithm for the client with the data provided with 93% accuracy.
Conferred with the Best Employee Award ' AUGUST 2019.

Analyst

Global Logic India Pvt Ltd

Hyderabad

04.2012 - 06.2016

Client:Google India
Main motto is to provide best quality maps for the company “Finding the way creating best possibilities to riders, drivers and cities”.
Strategizing the team performance through one to one interaction session.
Interacting with clients to improve the features in tool which improves the productivity.
Doing Pre step analysis of the given city before it comes into production ,analyze the challenges

Summary

Overview

Work History

Operations Manager

Platform Experience Analyst

Analyst

Education

Bachelor of engineering -

Board of Intermediate Education -

Board of secondary Education (SSC) -

Skills

AREAS OF EXPERTISE

Timeline

Operations Manager

Platform Experience Analyst

Analyst

Bachelor of engineering -

Board of Intermediate Education -

Board of secondary Education (SSC) -

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