Bala Saravanan

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

• Developed and implemented customer service policies, standards and procedures to ensure quality of service was maintained.
• Monitored performance of service staff by establishing a system of reports and communications involving customers, colleagues and senior management.
• Managed customer inquiries promptly and professionally to ensure satisfaction with services provided.
• Resolved escalated complaints from customers in an efficient manner.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Monitored employee performance through key metrics analysis.

• Developed and implemented customer service policies, standards and procedures to ensure quality of service was maintained.
• Monitored performance of service staff by establishing a system of reports and communications involving customers, colleagues and senior management.
• Managed customer inquiries promptly and professionally to ensure satisfaction with services provided.
• Resolved escalated complaints from customers in an efficient manner.
• Reviewed operational costs regularly in order to maximize efficiency while maintaining quality of service.

Planning and Scheduling of Periodic maintenances of all leased cars.

Coordination of all accident repairs for leased cars

Maintaining records of all leased cars in terms of renewals of insurance,

Road tax and fitness Getting new car prices and discount & Incentive for all makes on a monthly

basis and sending to HO

Ensuring smooth and priority delivery of leased of cars thru dealers and

Sending replacement cars as per contract. Ensuring smooth New Vehicle delivery of leased of cars thru dealers.

● To ensure timely and quality repair and service of vehicles received at the workshop with proper deployment of people, plant and processes.

● To maximize revenue and profit from the customers visiting the workshop while ensuring their satisfaction.

● To conduct daily review meeting for proper deployment of resources and smooth operation of the workshop.

● Business Development Plan, Procurement and Stores Management, Debtors

Management.

● Cost Management, Customer Care & Satisfaction, Equipment Availability, HR Review, Business Excellence, Revenue Generation.

● Planning for budget and actual of revenue and presenting to the management.

● Monitoring the quality, repeat, product complaints, analyzing, make action

Plan and report to the management. & TML

● Monitoring of warranty claims, reconciliation and dispatch of old items and

Settlement by coordinating with Tata motors

● Daily interacting with customer care department to resolve the customer

Complaints to achieve highest CSI.

• Managed the day-to-day operations of the woodshop, including scheduling, budgeting and safety protocols.
• Developed and implemented strategies to improve efficiency in production processes and reduce costs.
• Trained new staff members on proper use of tools and equipment, as well as safety regulations.
• Conducted regular inspections of woodworking machinery to ensure it is functioning properly.
• Resolved customer complaints regarding quality or workmanship of products produced in the shop.