Hi, I’m
Balaaji Dhanabal
Accounts Receivables
Karur
Summary
- Seasoned Service Delivery Operations specialist having an overall experience of 9+ years in Account Receivables with a specialization in the processes of Cash Applications, Disputes and collections.
- Successfully done the transition process of Cash Allocations for the EMEA region via remote KT Tata Consultancy Services.
- Expertise in Managing teams, Process Training, interacting with clients from diverse cultures & efficient at consistently achieving SLA targets keeping client satisfaction as the primary objective.
- A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals.
- Specialized in Transition Processes and making sure the Go-Live goes as per plans and with NO noise from the client.
- Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
years of professional experience
2
Languages
Work History
LSEG (London Stock Exchange Group)
Cash Application Lead
05.2023 - Current
Job overview
- Enrolled as a Lead to supervise and guide team members on process
- To have a quarterly and bi-annual discussion with the team and prepare ratings accordingly
- To recognize and prepare citations for potential team members on monthly R&R, quarterly and annual awards
- To maintain prompt report, attendance tracker and supervise team on effective time utilization
- To monitor internal and external postings for the day have been completed by team members for respective locations
- To prepare/update Process Map & SOP's
- To facilitate Team meetings and attend Quality /Production meetings, team Leader Meetings, etc
- To prepare Daily deposit reports for accounting management
- To prepare monthly reports (KPI, SLA, Error log, Action log) for country calls and represent the team with challenges faced by the team
- Ensure daily and monthly tasks are met by team members and data to be shared with GPO
- Responsible for: client satisfaction, successful delivery of work,
- Improved cash application efficiency by streamlining processes and implementing automation tools.
- Analyzed payment trends from clients to identify potential issues proactively and maintain healthy cash flow.
- Supported the finance team with timely and accurate cash application data, aiding in financial decision making.
- Collaborated with cross-functional teams to resolve payment issues, ensuring prompt resolution of customer queries.
- Ensured compliance with company policies and relevant regulations while handling sensitive financial information.
- Streamlined communication between billing and collections departments to expedite payment processing timescales effectively.
- Reduced outstanding accounts receivable balances through diligent monitoring and follow-up on overdue invoices.
- Implemented training programs for new hires in the cash application team, improving overall skillsets within the department efficiently.
- Optimized software utilization within the team by staying current on updates, features, and sharing knowledge among colleagues.
- Trained new employees on proper cash routines, procedures, and requirements.
Genpact
Assistant Manager
06.2022 - 05.2023
Job overview
- Enrolled as a FLM (Front Line Manager) to supervise and guide team members on process
- To have a quarterly and bi-annual discussion with the team and prepare ratings accordingly
- To recognize and prepare citations for potential team members on monthly R&R, quarterly and annual awards
- To maintain prompt report, attendance tracker and supervise team on effective time utilization
- To monitor internal and external postings for the day have been completed by team members for respective locations
- To prepare/update Process Map & SOP's
- To facilitate Team meetings and attend Quality /Production meetings, team Leader Meetings, etc
- To prepare Daily deposit reports for accounting management
- To prepare monthly reports (KPI, SLA, Error log, Action log) for country calls and represent the team with challenges faced by the team
- Ensure daily and monthly tasks are met by team members and data to be shared with GPO
- Responsible for: client satisfaction, successful delivery of work, meeting Service Level Agreements, adherence to the client contract, charging for work that is outside the scope of agreed work, career performance and growth for a small team.
Tata Consultancy Services
Business Process Lead
02.2020 - 03.2022
Job overview
- Enrolled as a Team lead to supervise and guide team members on process
- To have a quarterly and bi-annual discussion with the team and prepare ratings accordingly
- To recognize and prepare citations for potential team members on monthly R&R, quarterly and annual awards
- To maintain prompt report, attendance tracker and supervise team on effective time utilization
- To monitor internal and external postings for the day have been completed by team members for respective locations
- To prepare/update Process Map & SOP's
- To facilitate Team meetings and attend Quality /Production meetings, team Leader Meetings, etc
- To prepare Daily deposit reports for accounting management
- To prepare monthly reports (KPI, SLA, Error log, Action log) for country calls and represent the team with challenges faced by the team
- Ensure daily and monthly tasks are met by team members and data to be shared with GPO
- Responsible for: client satisfaction, successful delivery of work, meeting Service Level Agreements, adherence to the client contract, charging for work that is outside the scope of agreed work, career performance and growth for a small team.
Accenture Services Pvt. Ltd.
Transaction Processing Analyst
09.2016 - 01.2020
Job overview
- To Investigate Customer Disputes towards our services
- To raise credit notes against the customer's dispute
- To prepare Dispute Tracker/Error Log
- To prepare/update the Dispute Dashboard
- Responsible for analyzing the root cause of the escalations
- Responsible for training the new joiners
- Responsible for conducting client intro sessions to the new joiners
- Handled calls and concerns from Clients
- Had Responsibility in evaluating SLA & KPI Scores
- Maintained communications between cash Application and Collection
- Responsible to prepare annual volume report
- Have conducted the weekly audit on cash application activities.
Hewlett Packard Enterprise
Financial Associate II
11.2014 - 07.2016
Job overview
- Preparation of daily incoming report
- Posting of daily incoming and outgoing payments
- Processing FI requests based on the requirement
- Responsible for processing prepayments Russia
- Liable for reconciling the transactions that were made through PDC entries (cheque payment)
- Initiating Process training for new joiners, Quality Audit done related to process on a daily basis placed and clarify their queries if any by my Team members
- Liable for reconciling the transactions that were made through PDC entries (cheque payment)
- Preparing AR Recons every month
- Follow up for Case payment by the purchaser
- Processing JV's and Excel upload in SAP
- Taking reports of daily FX rate
- Processing CIT clearing.
Education
Vels Institute of Science (VISTAS)
Bachelor of Business Administration: Accounts & Business
Skills
Personal Information
- Passport Number: S9974972
- Father's Name: Dhanabal A
- Mother's Name: Rani D
- Date of Birth: 09/18/93
- Marital Status: Single
Timeline
Cash Application Lead
LSEG (London Stock Exchange Group)
05.2023 - Current
Assistant Manager
Genpact
06.2022 - 05.2023
Business Process Lead
Tata Consultancy Services
02.2020 - 03.2022
Transaction Processing Analyst
Accenture Services Pvt. Ltd.
09.2016 - 01.2020
Financial Associate II
Hewlett Packard Enterprise
11.2014 - 07.2016
Vels Institute of Science (VISTAS)
Bachelor of Business Administration: Accounts & Business
04.2014
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