BALA BHARATHI
Director Operations
Visakhapatnam,India
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Director of Operations
Hotel Vytla Residency
Vishakhapatnam, Andhra Pradesh
2010.02 - 2022.01
- Prepared annual budgets with controls to prevent overages.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed and motivated sales team to increase revenue.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Boosted sales revenue by skillfully promoting diverse service options.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided primary customer support to internal and external customers.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Monitored budget and utilized operational resources.
- Set team and individual KPIs and provided regular, actionable feedback.
Sales Manager
ICICI Prudential Life Insurance Pvt Ltd.
Vishakhapatnam, Andhra Pradesh
2003.07 - 2010.01
- Recruited and hired top-level talent to add value and expertise to sales department.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Evaluated performance against goals and implemented appropriate development plans.
Placement Coordinator
NIIT
Vishakhapatnam, Andhra Pradesh
2001.02 - 2003.06
- Organized career and job fairs to connect students with employers.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Identified issues that hindered student academic achievement.
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Empowered students through counseling and skill-building exercises with the help of the faculty.
- Ensured employer and student satisfaction with the complete placement process and worked on crating more opportunities.
Education
Master of Science - Psychology
Andhra University
Visakhapatnam 2018.10 - 2020.12
BBA - Business Management
Gitam University
Visakhapatnam 1989.02 - 1992.03
Skills
Sales and Marketing, Customer Service, Operations, Recruitment & Training
Timeline
Master of Science - Psychology
Andhra University
2018.10 - 2020.12
Director of Operations
Hotel Vytla Residency
2010.02 - 2022.01
Sales Manager
ICICI Prudential Life Insurance Pvt Ltd.
2003.07 - 2010.01
Placement Coordinator
NIIT
2001.02 - 2003.06
BBA - Business Management
Gitam University
1989.02 - 1992.03