BALACHANDAR SRIDHARAN

• Ensured that IT services and clinical applications met operational SLAs and healthcare regulations.
• Managed incident response, change management, and problem resolution for critical healthcare
systems.
• Collaborated with clinical, administrative, and IT teams to ensure smooth service delivery.
• Implemented and monitored cybersecurity measures to prevent data breaches and unauthorized
access.
• Managed risk assessments and audits to maintain a secure and compliant healthcare IT environment.
• Acted as the liaison between IT teams, clinical staff, and executives to align technology with patient
care goals.
• Conducted service performance reviews with stakeholders, ensuring high levels of customer satisfaction.
• ITIL best practices for incident, change, problem and asset management in a healthcare setting.
• Optimized workflows to reduce downtime, improve clinical efficiency, and ensure business continuity.
• Managed third-party vendors supporting medical devices, cloud-based healthcare applications, and
IT infrastructure.
• Implemented automation and self-service options to improve response times for clinicians and staff.

• Managed multiple projects (Business Intelligence Domain) using Agile and Hybrid Methodologies.
• Led cross-functional, high-performing, and multi-cultural teams across different time zones.
• Oversaw Scrum meetings, roadmap planning, sprint planning, daily scrum, sprint reviews, SOS
and retrospectives.
• Synchronized release and sprint planning, ensuring impediment resolution and workflow improvements.
• Ensured that Agile practices were followed and streamlined feature deliveries.
• Created, maintained, and developed high-quality project documentation in SharePoint and Confluence.
• Conducted risk management – risk assessment, risk mitigation strategy and execution to ensure
timely deliveries.

• Highly motivated and detail-oriented.NET Core Developer with 1 year of experience in the US healthcare industry
• Proficient in designing, developing, and deploying scalable and efficient .NET Core applications using C#, ASP.NET
• Core, and Entity Framework Core.
• Strong understanding of healthcare industry standards and regulations, including HIPAA.
• Proven track record of delivering high-quality solutions on time and exceeding customer expectations.
• Excellent problem-solving skills, strong communication, and teamwork abilities.

• Experienced Test Engineer adept at ensuring the quality and functionality of software products through comprehensive testing methodologies
• Proficient in both manual and automated testing techniques, with a passion for delivering high-quality software solutions that exceed client expectations
• Skilled in identifying defects, debugging issues, and collaborating with cross- functional teams to resolve complex technical challenges.