Balachandra Narasaiah
Information Technology and Banking
Hyderabad
Summary
Dynamic Associate Director with 19+ years of diverse experience in banking and IT services. Specialized in KYC, Client Onboarding, Data Quality and IT-Managed Services, with a proven track record of leading cross-functional teams to enhance operational efficiency and achieve measurable business results. Highly skilled in strategic planning, compliance, risk mitigation, and process automation, driving business growth and fostering operational excellence through innovative and scalable solutions.
Overview
20
20
years of professional experience
2012
2012
years of post-secondary education
5
5
Languages
Work History
Associate Director
Meridian IT
05.2020 - Current
- Enhanced Service Delivery & Customer Satisfaction: Designed and implemented a comprehensive service delivery framework, driving a 25% increase in customer satisfaction (CSAT) scores
- Successfully reduced service incidents by 30%
- Revenue Expansion & Business Growth: Led the strategic expansion of managed services, generating a 15% revenue increase within just six months
- Pioneered $52,000 in revenue in 2023 through efficient RDBMS Adhoc billing solutions
- Operational Efficiency & Cost Reduction: Spearheaded process automation and optimization initiatives, cutting operational costs by 20% and boosting service efficiency by 18%
- Team Leadership & Development: Successfully built and managed a high-performance team of 45+ IT professionals, increasing team productivity by 25%
- Fostered a positive work environment
- Shift Optimization & Operational Coverage: Innovated a 24/5 shift model, optimizing workforce utilization, reducing operational costs and providing a good work life balance
Assistant Vice President
Deutsche Bank
01.2014 - 05.2020
- Master Data Management (MDM) Implementation & Efficiency Gains: Led the successful rollout of a cutting-edge internal MDM tool for India operations, driving a reduction of 32 FTEs and significantly improving data accuracy and operational efficiency across the region
- KYC Process Automation & Risk Reduction: Spearheaded the automation of the KYC process by leveraging kite-marked attributes and Salesforce integration to remediate medium and low-risk profiles, streamlining operations and enhancing compliance
- Leadership & Team Development: Established and developed a high-performing 8-member team, achieving operational readiness in record time and driving continuous improvement in processes and outcomes
- Vendor Management & Data Quality Oversight: Managed a team of 110 vendor resources, ensuring smooth data quality operations
- Orchestrated the remediation of 200,000 Tier 1 legal entities and branches across six vendor sources
- Risk Mitigation & Compliance Assurance: Proactively identified and addressed Self-Identified Issues (SIIs), reducing operational risks and ensuring the organization remained fully compliant with internal and external regulations
- Stakeholder Engagement & Executive Communication: Delivered a comprehensive presentation on MDM outcomes to Deutsche Bank's CEO and senior global management, highlighting key achievements and strategic impact on operational efficiency
Associate Manager
Scope International Limited
12.2012 - 12.2013
- Customer Due Diligence (CDD) Leadership & Compliance Excellence: Led a high-performing team of 10 professionals to execute comprehensive Customer Due Diligence (CDD) in full alignment with Anti-Money Laundering (AML) regulations and Financial Services Authority (FSA) standards, ensuring strict adherence to compliance protocols and minimizing regulatory risks
- Risk Mitigation & Compliance Assurance: Oversaw active client relationships to ensure ongoing compliance with anti-money laundering (AML) and fraud prevention policies, effectively mitigating financial crimes risks and safeguarding the organization’s reputation
- Complex Issue Resolution & Problem Solving: Managed and resolved complex queries related to sanctions, client categorization, and suspicious activity reports, demonstrating expertise in navigating intricate regulatory requirements and providing timely solutions
- Operational Excellence & Performance Optimization: Drove operational efficiency by conducting rigorous quality checks, capacity planning, and proactive workload management, leading to significant improvements in team performance
Analyst
HSBC
08.2005 - 12.2012
- End-to-End Onboarding & Client Engagement: Spearheaded the onboarding process for strategic and high-value clients across the UK and European regions, ensuring the seamless setup of trading accounts for clients involved in Foreign Exchange, Derivatives, and Fixed Income markets, thereby contributing to the expansion of HSBC’s client base and global operations
- Risk Management & Compliance Assurance: Conducted thorough Know Your Customer (KYC) screenings for new clients, identifying and flagging high-risk entities, and ensuring full compliance with regulatory frameworks to mitigate potential risks and protect the bank’s interests
- Operational Efficiency & Process Optimization: Drove operational improvements by reducing aged requests and enhancing onboarding timelines, collaborating effectively with cross-functional teams to streamline processes and improve overall efficiency
- Audit & Regulatory Compliance: Established robust regulatory controls and closely tracked operational risks, always ensuring the bank-maintained audit readiness and consistently met internal and external compliance standards
Education
Master of Business Administration (MBA) -
Kuvempu University
Bachelor of Commerce - undefined
Kuvempu University
Skills
- Leadership and Team Building
- Adaptability to Dynamic Environments
- Analytical and Problem-Solving
- Interpersonal and Communication Skills
- Strategic Planning and Decision-Making
- IT Service Management
- Data Quality and KYC Compliance
- Risk Mitigation and Vendor Management
- Master Data Management (MDM)
Personal Information
Visa Status: Active US Visa
Timeline
Associate Director
Meridian IT
05.2020 - Current
Assistant Vice President
Deutsche Bank
01.2014 - 05.2020
Associate Manager
Scope International Limited
12.2012 - 12.2013
Analyst
HSBC
08.2005 - 12.2012
Bachelor of Commerce - undefined
Kuvempu University
Master of Business Administration (MBA) -
Kuvempu University
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