Balaganesan Adithan

DX02- APM EUM-App analytics tools provide real-time insight into performance and user experience across Web, wearable and mobile apps. With detailed metrics such as app usage, retention, and crashes by carrier, device and platform As an Individual contributor: Hands on Tech stack upgrades, building telemetry features and tenant lifecycle management, Securability compliance and vulnerability management also Involved in design reviews, Use case reviews, Peer reviews as per standard defined in collaboration with team Architects and testing the features and solution before turnover them to QA members in making sure integrations works fine and no regressions introduced. Tech stack contains Java, AngularJs, React and web services. Customer focused: Working closely with customers, proxies as customer services architects and Product managers in terms of understanding & gathering the requirements and translating them into product backlogs. Customer focused Sprint end demos: Implemented early demos in collaboration with Scrum masters and Product owners in making sure the solutions and features built appropriately and invited customers and proxies during sprint demo for the feature sign-off, it has increased the feature acceptance from 75 % to 90%. Quality Deliverables:Responsible for teams working on fast paced Saas-solutions and deployments in a two weeks sprint span. Making sure deliverables meets the requirements, expectations from both functional and non-functional perspective. Fostered the fail fast approach, which increased the team velocity from 60% to 85%

Worked as Software Engineering Manager with CA Technologies (erstwhile R&D software Engineer- 5 with Broadcom) for IT application/infra & cloud (AWS/Azure/GCP) monitoring products

DX- Saas & RestMon

DX Platform is SaaS-based digital experience monitoring and analytics solution. This platform offers integrated set of app experience analytics, application performance management, infrastructure management, and networking management capabilities. Tech stack contains Java, Angular Js and webservices.

Responsible for DX-Saas Platforms & Restmon engineering team in India comprising of CA engineers & contractors (via WIPRO, HCL Tech, Devteam & others).

. Partnering with Saas-Ops Team: Closely working with Saas-ops engineers in terms of image deployments, monitoring health of pods, Scale-up/down on demand. Support PODs running on Kubernetes , OpenShift.

· Automation.ai Integration:Deploying and onboarding of Automic, to serve the Remediation part of DX-Platform,the ML model continuously learns from the user interactions, it changes adaptively with changing user preferences.
· Migration of DX platform PODS/Containers from AWS to GCP.

CA UIM

UIM is an IT monitoring solution that provides intelligent analytics, comprehensive coverage and an open, extensible architecture.Tech stack contains c/c++, Java, Angular Js and webservices.

· Making sure corporate metrics :measuring, grooming and built a high performing team. Working closely with each engineer’s in measuring the deliverables as numbers of issues handled, mentoring & coaching team, Scrum masters on Agile, SAFe practises and Customer facing and negotiations which resulted in number of issues handled per head increased from 2 to 8 issues per week.

· Partnering with Customer success team: Key lesson learnt in this project and exploring skills on How quickly act and stop MTTR clock , It helped us achieving one of UIM transition goals of aged cases count reduction to single digit.

· Customer focused product integration: It is important to keep integration products successful paves CA customer happy- one of the key customers requested an enhancement from Spectrum-UIM integration, the change is more on the UIM-EMS, this was taken implemented post the transition. This helped us win-win situation for both products.

CA Test Data Manager (TDM), CA IT PAM(Run Book Automation):

· Built the teams for the smooth transition of IT PAM and Test Data Manager Acquisition.

· JBoss Migration -CA ITPAM which helped scaling of the product and transformed into Enterprise release.

· Innovated the Self-testing Framework: Using ITPAM automate all possible connectors, functionality and performance testing with minimal manual tests executed on daily basis on the windows/Unix flavors

· Innovated Lite weight- IT PAM which resulted in to Process Automation Solution suite

· Product consultant role while IT PAM was adopted by internal product teams, migrated CA workflow to automated PAM process.

· Educate Services team, Technical support team and L2 on the PAM features & Capabilities and integration with SSO, F5, site minder, reverse proxy.

· QA-Dev Transformation: Process Automation Suite-Learn, Train and coach the set of QA- engineers to development web-application using Angular JS and backend using Java .Also worked with Developers in helping them understand the Testing Techniques.

· Effectively Handled attrition by stepping up and quickly building new team members without any schedule impact.

· Customer focused: Working closely with customers, proxies as customer services architects and Product managers in terms of understanding & gathering the requirements and translate them in to product backlogs.

· Customer focused Sprint end demos: Implemented early demos in collaboration with Scrum maters and Product owners in making sure the solutions and feature built appropriately and invited customers and proxies during sprint demo for the feature sign-off, it has increased the feature acceptance from 75 % to 90%.