Balaganesh C
System Administrator
Chennai
Summary
Experienced technology professional with a proven track record of innovation and success. Skilled in optimizing systems and integrating technical solutions to achieve business objectives. Demonstrated leadership in managing projects from inception to completion, driving organizational growth and success.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Assistant Consultant
Tata Consultancy Services
10.2019 - Current
- O365 Configuration and Management/Hands-on Experience and knowledge in G Suite and Google MDM.
- VMware and Nutanix VDI L1 support
- Hands-on Tools experience and knowledge in ServiceNow, Remedy,Zendesk, Cloud PC and Bomgar.
- Advanced in MS Excel including PivotTables and VLOOKUP.
- Managing user and devices in MIcrosoft Intune and SCCM.
- Create advanced online technical content including Knowledge Base article and documents.
- Improved client satisfaction by providing thorough and timely project updates and addressing concerns promptly.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Generated reports detailing findings and recommendations.
Desktop Support Lead
IBM
11.2017 - 08.2019
- OS Image customization and deployment.
- Hands on experience in Bit locker ,0365 and Operating system Migration.
- Knowledge in supporting Mail services - Mobility Support (Blackberry, Android, I-Phone, IPAD).
- Managing Active Directory ,DHCP and Symantec Server.
- Assisted in the deployment of new applications by testing compatibility with existing systems and providing user training when necessary.
- Demonstrated commitment to continuous learning by attending industry conferences, workshops, and online courses to stay current on best practices in desktop support management.
- Collaborated with IT team to plan and execute hardware upgrades, ensuring seamless transitions for end users.
- Streamlined desktop support processes by implementing efficient ticketing system and prioritizing tasks.
Desktop Support Engineer
Hewlett Packard, HP
02.2009 - 10.2017
- Responsible for analyzing, installing, configuring, maintaining, and operating network and application components required for business IT operations.
- All types of Operating Systems Installing(DOS, Windows,Mac, Linux )
- Configuring Outlook & Mail Backup.
- Basic experience with switches and Cisco firewalls.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Monitored system performance to maintain system integrity.
- Optimized PC performance through regular updates, patches, and system upgrades.
Education
Diploma - Mechanical Engineering
Sri Sowdambika Polytechnic College
Virudhunagar 04.2001 -
Skills
End User Computing
Remote Desktop
Active Directory
Intune
SCCM
0365
Vmware
Cloud PC
Azure
undefinedAwards Recognitions
- Appreciation mails received at Ashok Leyland Ltd.
- Honored by Infrastructure Head of Ashok Leyland Ltd.
- Awarded as Best Team Leader by HP Account Delivery Manager.
- Received token of appreciation from Sr. VP – IT.
Timeline
Assistant Consultant
Tata Consultancy Services
10.2019 - Current
Desktop Support Lead
IBM
11.2017 - 08.2019
Desktop Support Engineer
Hewlett Packard, HP
02.2009 - 10.2017
Diploma - Mechanical Engineering
Sri Sowdambika Polytechnic College
04.2001 -
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