BALAGI M
SENIOR ASSOCIATE-INFORMATION TECHNOLOGY
Srivilliputhur
Summary
Dynamic IT professional with over 7 years at GRT Jewellers India Pvt Ltd, excelling in technical support and application testing. Proven team leader skilled in performance monitoring and user training, enhancing operational efficiency. Adept at SQL backup management and system enhancements, ensuring seamless software functionality and user satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Associate
GRT Jewellers India Pvt Ltd
09.2022 - Current
- Anicalans is a jewelry Related Software. It includes the modules like Master, stock ,Report, Accounts,Billing,JPS Entry and etc.,It Facilitates customer work by automating accounting.
- Preparing For the UAT Server. because to for every application before we go with the live first we checking the testing environment
- worked together with suppliers to plan maintenance and enhancements, guaranteeing prompt fixing of technical issues that affected output.
- The UAT server preparation. because we verify the testing environment for each application before going live.
- Exhibition server preparation because we need to prepare a stand-alone exhibition server regardless of which branch is hosting the show.
- Participated in application testing, creating user requirements documents, and gathering user requirements
- Determine, comprehend, and make sure that new technological needs are appropriately incorporated with current procedures and expertise.
- Examining the needs of users,Creating test scenarios,Time estimation, report testing, and application testing.
- Getting the user requirements ready documentation and a dedication to meeting deadlines while producing high-quality apps.
- establishing Windows services and preserving the functionality of the application
- retrieving and restoring the SQL backups.
IT Assistant
GRT Jewellers India Pvt Ltd
06.2017 - 01.2022
- 7+ years of experience in the jewelry industry and in technical hardware and software support
- In order to minimize downtime for employees and operations, I offered technical support for braches and software issues like billing,jps entry,mobile collection.
- Responded to queries on phone,whats apps, via email or through IT OS ticketing system.
- Collaborated with vendors to coordinate to SMS content configuration,application SOP preparations and also follow to approval from concern departments HOD's
- Collaborated with vendors to coordinate repairs and upgrades, ensuring timely resolution of technical problems that impacted productivity.
- Assisted in the management of systems, contributing to accurate tracking of IT equipment and supplies.
- Developed branch user guides and training materials for software applications, improving user experience and facilitating smoother onboarding processes.
Education
Master of Science - Computer Science And Information Technology
Ayya Nadar Janaki Ammal College
Sivakasi, India 04.2001 -
Skills
Team leadership
Photography
Photography, for me, is both a form of storytelling and a way to connect more deeply with the world around me. I specialize in [e.g., landscape, portrait, street, documentary, fine art] photography, with a focus on capturing authentic moments, subtle emotions, and the unique character of each subject or scene.
Timeline
Senior Associate
GRT Jewellers India Pvt Ltd
09.2022 - Current
IT Assistant
GRT Jewellers India Pvt Ltd
06.2017 - 01.2022
Master of Science - Computer Science And Information Technology
Ayya Nadar Janaki Ammal College
04.2001 -
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