BALAJI
Multi Property Front Office Executive
Nagercoil
Summary
Front Office Executive supervising lobby operations across Fairfield by Marriott & Fourpoints by Sheraton, keeping guest escalations, night audit, and reservation follow-up aligned with service standards. Coordinates with housekeeping, maintenance, and reservations to keep arrivals, departures, and booking confirmations moving smoothly. Promotes consistent guest satisfaction through calm service recovery and clear shift support.
Overview
1
1
Language
2
2
years of professional experience
Work History
Multi Property Front Office Executive
Fairfield by Marriott & Fourpoints by Sheraton
03.2026 - Current
- Promoted to Multi Property Front Office Executive in recognition of strong operational performance, leadership abilities, and guest service excellence.
- Handle Several guest escalations per shift while maintaining calm, professional service recovery across properties.
- Supervise front office operations and uphold Marriott brand standards throughout daily guest interactions.
- Coordinate with housekeeping, maintenance, and reservations teams to deliver seamless guest experiences.
- Support shift coverage and guide team members to keep day-to-day operations running smoothly.
- Use Opera PMS to confirm bookings and track reservation details accurately across both properties.
- Apply time management and Microsoft Excel, Microsoft Word, and Email handling to stay organized and responsive during busy shifts.
Guest Service Associate
Fairfield by Marriott
04.2024 - 02.2026
- Handled Several guest check-ins per shift while maintaining brand-standard service at the front desk.
- Managed guest check-ins, check-outs, and inquiries efficiently in a busy hospitality environment.
- Performed night audit duties independently to support accurate financial and operational reporting, using Opera PMS and Microsoft Excel.
- Drafted reservation correspondence and booking confirmations while applying Microsoft Word and time management to keep records organized.
Education
Bachelor of Science - Hotel Management
Dr. MGR University
Chennai05-2024
High School Diploma -
SLB Government Higher Secondary School
Nagercoil, Kanyakumari05-2020
Skills
Email handling
Time management
Microsoft Excel
Microsoft Word
Reservation management
Guest complaint handling
Front office operations
Night audit
Interdepartmental coordination
Team leadership
Opera PMS
Personal Information
Date of Birth: 15-05-2004
EVENTS PARTICIPATED
- Volunteered in Graduation Day inter campus ODC event on December 30 2021.
- Volunteered in NAAC Team Inspection inter campus ODC event on 27 July 2022.
- Volunteered in NBA Team Inspection inter campus ODC event on 15 October 2022.
- Attended Food and Beverage Service Department ODC at Leela Palace Hotel on Nov 23 to 27 2022.
- Participated in the Food & Beverage Service Department ODV at The Leela Palace Chennai from 31 December 2022 to 1 January 2023.
DECLARATION
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Multi Property Front Office Executive
Fairfield by Marriott & Fourpoints by Sheraton
03.2026 - Current
Guest Service Associate
Fairfield by Marriott
04.2024 - 02.2026
Bachelor of Science - Hotel Management
Dr. MGR University
High School Diploma -
SLB Government Higher Secondary School