Balaji A
Bengaluru
Summary
Detail-oriented Data Analyst with a B.Tech in AI & Data Science and hands-on experience leveraging machine learning and data visualization to drive strategic insights. Adept at using Python, SQL, and specialized tools to clean, analyze, and interpret complex datasets. Passionate about applying AI/ML techniques to solve business challenges and optimize decision-making.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Intern
Jaas Technologies
11.2024 - 05.2025
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Enhanced project visibility by maintaining up-to-date project status reports.
- Supported customer service improvements with detailed feedback analysis.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Explored new technologies and approaches to streamline processes.
ServiceNow Developer Intern
JAAS Technologies
11.2024 - 04.2025
- Hands-on experience in ServiceNow applications ITSM module and workflows.
- Developed and optimized business rules, client scripts, to automate ITSM processes.
- Performed incident, change and problem management tasks using ServiceNow ITSM suite under strict SLA guidelines.
- Design dashboards and reports for real-time monitoring, KPI tracking, and ad-hoc analytics.
Education
Bachelor of Science - Artificial Intelligence and Data Science
04.2020 - 01.2024
GPA: 7.12
Sri Aurobindo Mira Matric Higher Secondary School - undefined
01.2019 - 01.2020
GPA: 60%
Skills
SQLite
HTML&CSS
Workflow optimization
Pandas
Power BI
ServiceNow
JavaScript
Workflow Automation Tools
Leadership
Team player
Analytical Thinking
Design thinker
Adaptability
Time management
Project Support
Project management
Data management
Certification
ServiceNow CSA Certification, Coratia (Machine Learning)
Timeline
Intern - Jaas Technologies
11.2024 - 05.2025
ServiceNow Developer Intern - JAAS Technologies
11.2024 - 04.2025
SNS College of Engineering - Bachelor of Science, Artificial Intelligence and Data Science
04.2020 - 01.2024
Sri Aurobindo Mira Matric Higher Secondary School - Sri Aurobindo Mira Matric Higher Secondary School,
01.2019 - 01.2020