Balaji Arumugam
Senior Coordinator - Customer Service
Tirunelveli,TN
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages
Work History
Senior Coordinator - Customer Service
Hapag Lloyd Global Services
11.2018 - Current
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Designed and executed employee engagement initiatives, leading to increased retention rates and overall job satisfaction.
- Collaborated closely with executive leadership to develop strategic plans that aligned with the organization's goals and objectives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Attends to email/phone enquiries from customers and address customer
problem - Prepares and delivers documents to customers and government/customs agencies regarding overseas export shipments.
- Deals directly with customers regarding bills of lading discrepancies, container information or routing of cargo.
- Notifies customers of missing Export Customs references and communicates applicable charges, fees and fines
- Monitors outstanding shipments/ workflow to assure that B/L and invoices documents are completed and released within the specified
timeframes to ensure smooth delivery of cargo. - Process and release Original B/L or Seaway B/L, Switch BL or Elsewhere BL print requests received from customers after necessary payment checks.
- Check for exceptions received and resolve at the earliest by close coordination with all relevant parties.
- Ensures that any and all documentation required for a shipment is received in a timely manner.
Customer Support Coordinator-Operation
Vertex Customer Management Services
12.2016 - 11.2018
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback
- Designed and executed employee engagement initiatives, leading to increased retention rates and overall job satisfaction
- Collaborated closely with executive leadership to develop strategic plans that aligned with the organization's goals and objectives
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Troubleshot and resolved customer complaints and issues
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible
- Adhered to company policies, procedures, and system documentation requirements
- Established positive relationships with clients through proactive communication and attentive listening skills
- Collaborated and maintained communications with sales representatives on customer-related issues
- Determined job urgency and priorities to satisfy customer requirements
- Troubleshot and resolved customer complaints and issues
Education
Bachelor of Science - Computer Science
Manonmaniam Sundaranar University
Government Higher Secondary School - Computer Science
Government Higher Secondary School
Government High School - undefined
Government High School
Skills
MS Office
Customer Service
Process Improvement
Data retrieval systems
Data Entry
Document Management
Data Analysis and Modelling
Documentation and control
Support Services
Declarationlocation
Chennai, Tamil Nadu
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge and belief.
Personal Information
- Father's Name: Arumugam M
- Date of Birth: 05/20/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Coordinator - Customer Service
Hapag Lloyd Global Services
11.2018 - Current
Customer Support Coordinator-Operation
Vertex Customer Management Services
12.2016 - 11.2018
Government Higher Secondary School - Computer Science
Government Higher Secondary School
Government High School - undefined
Government High School
Bachelor of Science - Computer Science
Manonmaniam Sundaranar University
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