Summary
Overview
Work History
Education
Skills
Professional Summary
Accomplishments
Personal Information
Place
Disclaimer
Timeline
Generic

Balaji B

Senior Fraud Investigator
Bangalore

Summary

Experienced professional seeking a challenging position in a fast-growing financial firm to utilize expertise in fraud investigation and make a positive contribution to the company.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work History

Senior Fraud Investigator

HSBC
08.2022 - Current
  • Analyze and investigate the Unusual Activity Report submitted by different teams.
  • Contact external financial institutions to reclaim funds and verify suspect information.
  • Detect suspects and escalate cases to Investigation Reporting.
  • Generate detailed reports on findings from fraud investigations.
  • Guided compliance and business leaders through detailed procedural instructions.
  • Collaborated on Restrain project with significant backlog since 2016.

Avoka Senior Fraud Investigator

HSBC
05.2020 - 07.2022
  • Analyzed online applications to determine fraud risk levels.
  • Utilized external vendors to detect identity theft.
  • Identified and reported fraudulent applications to the investigations team.
  • Served as a Subject Matter Expert, SME, supporting the team.
  • Assisted manager in formulating action plans for handling volume spikes.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Fraud Officer

HSBC
10.2016 - 05.2020
  • Analyzed transactional data to identify and mitigate potential fraud risks effectively.
  • Instruct customers on recognizing business email compromise and social engineering fraud.
  • Collaborated with various region's fraud departments to reverse unauthorized transactions.
  • Created various reports for production, non-production, and quality metrics.

Fraud Officer

HSBC
07.2015 - 10.2016
  • Utilized CAMP and Fraud net systems to detect, analyze, and prevent fraudulent transactions.
  • Researched fraudulent wire transfers and prevented suspicious transactions within a 2-hour turnaround time.
  • Identify fraud on multiple queues such as B2B transfers, ACH and bill payments

Customer Care Executive

Concentrix
01.2014 - 07.2015
  • Managed collections for bank accounts, credit cards, and loans.
  • Created customized plans enabling customers to settle collections accounts and prevent accounts moving to recoveries.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Customer Care Executive

Infosys BPO LTD
05.2013 - 01.2014
  • Offered assistance in troubleshooting issues related to landline, IPTV, and broadband services.
  • Enhanced customer engagement through special promotions.
  • Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
  • Reduced customer complaints with proactive issue identification and resolution strategies.

Customer Care Executive

Sutherland Global Services
04.2012 - 04.2013
  • Resolved issues for various devices including laptops, desktops, mobile phones and tablets.
  • Provided hardware and software support for products.
  • Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.

Education

Bachelor of Engineering - Electronic and communications

Anna University
Chennai
09.2006 - 04.2010

Higher Secondary Education - MPC

Narayana Junior College
Nellore
06.2004 - 04.2006

SSLC - ICSE

Emmaus Swiss High School
Palamaner
06.2003 - 04.2004

Skills

Investigative techniques

Fraud identification

Anti-money laundering

Transaction monitoring

Trend analysis

Procedure review

Investigation documentation

Professional Summary

10+ years, Knowledge of fraud investigations in different process. Proficient in MS Office tools. Exceptional ability to manage confidential information in a mature and professional manner. Strong ability to work under time constraints. Excellent oral and written communication skills. Good analytical skills and problem-solving attitude. Extremely productive in high volume and high stress environment.

Accomplishments

  • Outstanding performer for the year 2024.
  • Maintaining 100% quality through out the year.
  • Appreciation from business leaders for the procedural walkthrough.
  • Appreciation from AVP HSBC for the prevention of fraud attack.
  • Supervised team of 3 staff members.
  • Achieved multiple star performer awards with HSBC

Personal Information

  • Father's Name: Rajendra Babu
  • Date of Birth: 04/05/1988
  • Gender: Male
  • Marital Status: Married

Place

Bangalore, Karnataka

Disclaimer

I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.

Timeline

Senior Fraud Investigator

HSBC
08.2022 - Current

Avoka Senior Fraud Investigator

HSBC
05.2020 - 07.2022

Fraud Officer

HSBC
10.2016 - 05.2020

Fraud Officer

HSBC
07.2015 - 10.2016

Customer Care Executive

Concentrix
01.2014 - 07.2015

Customer Care Executive

Infosys BPO LTD
05.2013 - 01.2014

Customer Care Executive

Sutherland Global Services
04.2012 - 04.2013

Bachelor of Engineering - Electronic and communications

Anna University
09.2006 - 04.2010

Higher Secondary Education - MPC

Narayana Junior College
06.2004 - 04.2006

SSLC - ICSE

Emmaus Swiss High School
06.2003 - 04.2004
Balaji BSenior Fraud Investigator