Balaji B
Senior Fraud Investigator
Bangalore
Summary
Experienced professional seeking a challenging position in a fast-growing financial firm to utilize expertise in fraud investigation and make a positive contribution to the company.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Senior Fraud Investigator
HSBC
2022.08 - Current
- Analyze and investigate the Unusual Activity Report submitted by different teams.
- Contact external financial institutions to reclaim funds and verify suspect information.
- Detect suspects and escalate cases to Investigation Reporting.
- Generate detailed reports on findings from fraud investigations.
- Guided compliance and business leaders through detailed procedural instructions.
- Collaborated on Restrain project with significant backlog since 2016.
Avoka Senior Fraud Investigator
HSBC
2020.05 - 2022.07
- Analyzed online applications to determine fraud risk levels.
- Utilized external vendors to detect identity theft.
- Identified and reported fraudulent applications to the investigations team.
- Served as a Subject Matter Expert, SME, supporting the team.
- Assisted manager in formulating action plans for handling volume spikes.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Fraud Officer
HSBC
2016.10 - 2020.05
- Analyzed transactional data to identify and mitigate potential fraud risks effectively.
- Instruct customers on recognizing business email compromise and social engineering fraud.
- Collaborated with various region's fraud departments to reverse unauthorized transactions.
- Created various reports for production, non-production, and quality metrics.
Fraud Officer
HSBC
2015.07 - 2016.10
- Utilized CAMP and Fraud net systems to detect, analyze, and prevent fraudulent transactions.
- Researched fraudulent wire transfers and prevented suspicious transactions within a 2-hour turnaround time.
- Identify fraud on multiple queues such as B2B transfers, ACH and bill payments
Customer Care Executive
Concentrix
2014.01 - 2015.07
- Managed collections for bank accounts, credit cards, and loans.
- Created customized plans enabling customers to settle collections accounts and prevent accounts moving to recoveries.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Care Executive
Infosys BPO LTD
2013.05 - 2014.01
- Offered assistance in troubleshooting issues related to landline, IPTV, and broadband services.
- Enhanced customer engagement through special promotions.
- Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Customer Care Executive
Sutherland Global Services
2012.04 - 2013.04
- Resolved issues for various devices including laptops, desktops, mobile phones and tablets.
- Provided hardware and software support for products.
- Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
Education
Bachelor of Engineering - Electronic and communications
Anna University
Chennai 2006.09 - 2010.04
Higher Secondary Education - MPC
Narayana Junior College
Nellore 2004.06 - 2006.04
SSLC - ICSE
Emmaus Swiss High School
Palamaner 2003.06 - 2004.04
Skills
Investigative techniques
Fraud identification
Anti-money laundering
Transaction monitoring
Trend analysis
Procedure review
Investigation documentation
Investigative techniques
Investigation documentation
Multitasking Abilities
Problem-solving
Time management
Decision-making
Professional Summary
10+ years, Knowledge of fraud investigations in different process. Proficient in MS Office tools. Exceptional ability to manage confidential information in a mature and professional manner. Strong ability to work under time constraints. Excellent oral and written communication skills. Good analytical skills and problem-solving attitude. Extremely productive in high volume and high stress environment.
Accomplishments
- Outstanding performer for the year 2024.
- Maintaining 100% quality through out the year.
- Appreciation from business leaders for the procedural walkthrough.
- Appreciation from AVP HSBC for the prevention of fraud attack.
- Supervised team of 3 staff members.
- Achieved multiple star performer awards with HSBC
Personal Information
- Father's Name: Rajendra Babu
- Date of Birth: 04/05/1988
- Gender: Male
- Marital Status: Married
Place
Bangalore, Karnataka
Disclaimer
I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.
Timeline
Senior Fraud Investigator
HSBC
2022.08 - Current
Avoka Senior Fraud Investigator
HSBC
2020.05 - 2022.07
Fraud Officer
HSBC
2016.10 - 2020.05
Fraud Officer
HSBC
2015.07 - 2016.10
Customer Care Executive
Concentrix
2014.01 - 2015.07
Customer Care Executive
Infosys BPO LTD
2013.05 - 2014.01
Customer Care Executive
Sutherland Global Services
2012.04 - 2013.04
Bachelor of Engineering - Electronic and communications
Anna University
2006.09 - 2010.04
Higher Secondary Education - MPC
Narayana Junior College
2004.06 - 2006.04
SSLC - ICSE
Emmaus Swiss High School
2003.06 - 2004.04