BALAJI ETHIRAJAN

Chennai,TN

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

years of professional experience

Work History

Deputy Manager

WIPRO LIMITED

03.2019 - Current

Maintained, documented and presented progress reports to leaders.
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Enhanced supervisory and leadership abilities by working closely with supervisor.
Supervised and motivated 45 staff employees.

Assistant Manager

HDFC ERGO General Insurance Company

01.2017 - 02.2019

Resolved problems promptly to elevate customer approval.
Motivated, trained, and disciplined employees to maximize performance.
Managed team schedule with eye for coverage needs and individual strengths.
Mentored and motivated team members to achieve challenging business goals.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Enforced quality assurance protocols to deliver ideal customer experiences.
Collaborated with other departments to establish productive and timely completion of projects.

Education

BBA - Business Administration

A.M.JAIN COLLEGE

CHENNAI

03.2006

Skills

Process and Procedure Development
Task Delegation
Performance Improvements
Decision-Making Capabilities
Recruiting Skills
Organizational Skills
Risk Management
Decision Making
Analytical Thinking
Strategic Planning
Problem Solving
Quality Assurance
Process Improvement
Conflict Resolution
Leadership Abilities
Team Building
Resource Allocation
Change Management
Time Management
Interpersonal Skills
Project Management
Operations Management
Staff Training and Development
Performance Management
Customer Relationship Management
Product and Service Knowledge
Employee Scheduling
Recruiting and Interviewing

Cost Reduction
Employee Performance Evaluations
Project Management Abilities
Money Handling
Contract Management
Business Development
Cost Control
Customer Relations
Team Motivation
Staff Supervision
Performance Reviewing
Staff Management
Business Planning
Customer Rapport
Business Administration
Staff Development
Employee Performance Evaluation
Emergency Response
Customer Service
Employee Development
Team Development
Good Judgment
MS Office
Team Leadership
Computer Skills
Goal Setting
Technical Proficiency

Timeline