Balaji G
Chennai
Summary
CSM Certified Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Project Manager – Professional Services
AntWorks Pvt Ltd.
Chennai
02.2023 - Current
- Oversaw critical RPA BOT operations for banking clients, including INDUSIND and KOTAK, optimizing GBO processes and orchestrated the Document Identifier BOT for Arrow Global's UK client.
- Introduced the concept of Scrum for the CR, which was helpful in completing the CR on the stipulated time
- Executed Scrum and Agile Techniques to complete the projects and provide the estimation to the projects and Change requests.
- Played a pivotal role in collaborating with Machine Learning (ML) solutions to develop BOT functionalities for the IndusInd KYC & CPU Signature Cropping process and Kotak Bank's Maker Check Process.
- Effectively managed 4 processes for Marsh, providing regular updates to project governance and Steerco members on status and Change Management for client requirements
- Showcased adeptness in comprehending project prerequisites, crafting Business Requirement Documents (BRDs), and communicating with clients regarding timelines and strict adherence.
- Manage and identified project risk and mitigated without hindering the project Cost and Budget.
Manager Operations
Tata Consultancy Services
09.2018 - 01.2023
- Managing the programme's budget, monitoring expenditure and costs against delivered and realised benefits, improving overall gross margin for the project from 5% to 40%, by identifying certain roles to bringing offshore location for the project
- Responsible for smooth monthly billing to clients and TCS contributing 4Million of revenue /qtr and 15+ million /yr which is 50% of the Client (Telefonica) Portfolio for UK-Europe
- Single Point of contact at the Cluster level for the project for maintaining DSO at 90 against the target of 110 days, Collection of 4 million quarterly against the target of 3.5m
- Actively involved and collaborated with Resource Management group both at onsite and offshore vendor for ramping up 200+ associates for the new business
- Instrumental in creating AHI tracker (where key parameters relating to Account Health Index is captured) and Operational handbook for The project which is a one stop reference for project status.
Service Delivery Manager
Tata Consultancy Services
05.2016 - 08.2018
- To manage the overall Project delivery for IT service Desk as per the client expectation and to ensure the set Service Level Agreements are met for TCS
- Drive the team on a daily basis so as to ensure the CPT is met was instrumental reducing the target from 6.8 to 5.4 Sec by involving cross functional team.
- Ensure Billable hours are Sent with accurate data to clients on a weekly basis and there by monthly bills reach the clients on time
- Coordinated with Clients on the Final billable numbers and ensure all the SLA are achieved with no discounts are given in any of the parameters, in that way shown improvements in revenue from 600k/qtr to 1.2 M /qtr
- Always ensured CSAT is achieved >95% on the given target of 90%.
PMO Lead
Tata Consultancy Services
01.2011 - 08.2016
- Overall managing the PMO activities functional reporting across 3 location ( Chennai, Mumbai and Pune) for the project in collaboration with the Delivery leads which includes smooth transition, Allocation and P&L Management
- Responsible for successful revenue generation of 7 million evey quarter across all location
- Responsible for Weekly Projections which includes the Revenue, Manpower cost and Non manpower cost for different processes and ensure the revenue and margin targets for the quarter is met
- Overall managing resourcing for the project basis the demand raised by the client and coordinating the Central resource management team for short listing the profile basis the requirement given by the clients.
Agency Manager
TCS E-Serve LTD
06.2005 - 08.2011
- Collection of credit card payments from delinquent customersCustomer Dispute Service & resolving Customer Queries.
- Monthly reviews with tele callers& Collection agencies,Handle vendors across Tamilnadu and responsible for all deliverables from the agency stand points in terms of MTD Targets, audit and others related to collection.
Customer Care Executive
Sify LTD
04.2004 - 06.2005
- Respond to customer queries through Voice providing technical support for Internet based products like Home and corporate internet connections, VoIP product - Way2talk and Public Internet access I way.
Education
BCA– Computer Applications -
R.K.M.Vivekananda College, Madras University
Skills
- Business Operations
- Agile Methodologies
- Scrum management
- Agile Coaching
- Service Management
- Program & Project Management
- Finance Management
- Contract Management
- Vendor Management
- Resource Planning
- Risk Management
- Business Continuity Planning
Certification
- CSM – Certified Scrum Master
- Agile Scrum Foundation
- Transcend Program Management
- ITIL Foundation Certification
- Project Synthesis 2.0(Internal 3 months Training program from TCS)
- Agile Way of Working
- Training in PMP (simplilearn)
- Lean six sigma Yellow belt certified
- Power BI
- Chat GPT
Timeline
Senior Project Manager – Professional Services
AntWorks Pvt Ltd.
02.2023 - Current
Manager Operations
Tata Consultancy Services
09.2018 - 01.2023
Service Delivery Manager
Tata Consultancy Services
05.2016 - 08.2018
PMO Lead
Tata Consultancy Services
01.2011 - 08.2016
Agency Manager
TCS E-Serve LTD
06.2005 - 08.2011
Customer Care Executive
Sify LTD
04.2004 - 06.2005
BCA– Computer Applications -
R.K.M.Vivekananda College, Madras University
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