Balaji J
Bengaluru
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Highly skilled F5 Network Engineer with extensive experience in Ansible automation, Windows Active Directory administration. Committed to optimizing network performance and ensuring seamless operations. Seeking an opportunity with 20+ years of experience to contribute my expertise in a dynamic and challenging environment.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Project Manager
Tata Consultancy Services Ltd
11.2006 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Planned, designed, and scheduled phases for large projects.
- Exceptional leadership skills, able to motivate teams to deliver high-quality results within strict timelines and budget constraints
- Excellent communication and interpersonal skills, adept at building and maintaining relationships with stakeholders at all levels
- Sound problem-solving and decision-making abilities, with a focus on innovative and creative solutions
- Led and managed automation projects with a team of 40 members, resulting in a 40% reduction in manual tasks and significant improvements in overall process efficiency
- Collaborated with cross-functional teams to identify automation opportunities, assess project feasibility, and define project scope and objectives
- Developed comprehensive project plans, including timelines, resource allocation, and risk assessment to ensure successful project delivery
- Conducted regular project status meetings to update stakeholders on progress, address challenges, and ensure alignment with project goals
- Monitored project performance using key performance indicators (KPIs) and implemented corrective actions as needed to keep projects on track
- Worked closely with the development team to ensure seamless integration of automation solutions into existing systems and processes
- Managed project budgets and tracked expenses, ensuring cost-effective project execution
- Coordinated with stakeholders and end-users to define project requirements and obtain feedback for continuous improvement.
Network Engineer - F5 Specialist
- Collaborated with cross-functional teams to design, deploy, and maintain F5 APM for SSL-VPN service
- Developed Ansible playbooks and roles to automate the configuration of F5 devices, reducing operational time by 40%
- Conducted performance analysis and capacity planning for F5 platforms to ensure high availability and scalability of critical applications
- Implemented SSL offloading, SSL/TLS profiles, and cipher configurations to enhance security and optimize SSL/TLS handshake processes
- Troubleshoot complex network and application issues related to load balancing, ensuring minimal downtime and uninterrupted service delivery
- Assisted in the migration of applications from traditional data centers to cloud environments, optimizing F5 configurations for cloud-based services
- Conducted regular firmware upgrades and patch management for F5 devices to ensure the latest features and security updates are applied
- Participated in change management processes, providing comprehensive documentation and following best practices for configuration changes
- Configured and managed F5 Big-IP APM (Access Policy Manager), F5 Big-IP LTM (Local Traffic Manager) and GTM (Global Traffic Manager) appliances to distribute traffic efficiently across geographically dispersed data centers
- Monitored network performance and analyzed traffic patterns using F5's analytics tools to identify and resolve bottlenecks
- Implemented iRules and iApps for custom traffic management and application-specific configurations
- Provided on-call support and participated in the resolution of critical network incidents, ensuring minimal service disruption.
Service Delivery Manager
- Develop and implement service delivery strategies to meet client expectations and contractual obligations while maintaining a high level of customer satisfaction
- Lead and mentor a team of 15 service professionals, providing guidance and support to enhance performance and ensure a customer-centric approach
- Collaborate with cross-functional teams, including operations, and technical support, to optimize service processes and improve overall efficiency
- Conduct regular performance reviews and training sessions to keep the team up-to-date with the latest industry trends and best practices
- Act as a primary point of contact for key clients, addressing concerns, resolving escalations, and building strong relationships to foster customer loyalty
- Oversee service level agreements (SLAs) and Key Performance Indicators (KPIs) to measure and improve service delivery performance
- Analyze service delivery metrics and data to identify trends, areas of improvement, and cost-saving opportunities
- Implement process improvements and automation initiatives to increase productivity and reduce operational costs
- Conduct regular team meetings to share updates, address challenges, and foster a collaborative work environment.
Windows Active Directory Administrator
- Manage and maintain Windows Server infrastructure, ensuring optimal performance and reliability
- Deploy new Windows servers, configure roles, and monitor services to meet business requirements
- Perform routine system updates, patches, and security measures to safeguard against vulnerabilities
- Implement and manage Active Directory, including user accounts, security groups, and Group Policy settings
- Monitor network traffic, identify and troubleshoot connectivity issues, and optimize network performance
- Administer virtualized environments using Hyper-V, overseeing VM creation, snapshots, and resource allocation
- Collaborate with the IT team to design and execute disaster recovery and backup strategies
- Create and maintain comprehensive documentation of server configurations, procedures, and troubleshooting steps
- Conduct regular system audits to ensure compliance with company policies and industry standards
- Provide technical support to end-users, resolving hardware, software, and network-related issues
- Participate in on-call rotations and respond to emergencies promptly.
Senior Customer support engineer
Spice Net Ltd
04.2003 - 10.2006
- Developed strong relationships with key clients, ensuring long-term customer loyalty and repeat business.
- Windows Server Administrator in managing and maintaining the Windows Server environment for State Bank of India
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime
- Performed installation, configuration, and deployment of new Windows servers and workstations for State Bank of India
- Contributed to system and network upgrades, ensuring compatibility and smooth integration
- Assisted in monitoring network performance and identifying areas for improvement.
Customer support engineer
General Electronic Services
08.2003 - 02.2004
- Windows Server Administrator in managing and maintaining the Windows Server environment for State bank of India
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime
- Performed the installation, configuration, and deployment of new Windows servers and workstations for State bank of India
- Contributed to system and network upgrades, ensuring compatibility and smooth integration
- Assisted in monitoring network performance and identifying areas for improvement.
Education
Bachelor of Engineering -
K.S.Rangasamy college of Technology
Erode, TamilnaduDiploma in Computer Technology - undefined
Kongu Polytechnic
Erode, TamilnaduSkills
Project Management
undefinedCertification
MCTS: Upgrading your MCSE on Windows Server 2003 to MCTS on Windows Server 2008, 2010
Accomplishments
Received Special Initiative award for making process improvement and new solution to client.
Received 20 On the Spot awards through the career for achieving targets set by client
Timeline
Project Manager
Tata Consultancy Services Ltd
11.2006 - Current
Customer support engineer
General Electronic Services
08.2003 - 02.2004
Senior Customer support engineer
Spice Net Ltd
04.2003 - 10.2006
Network Engineer - F5 Specialist
Service Delivery Manager
Windows Active Directory Administrator
Bachelor of Engineering -
K.S.Rangasamy college of Technology
Diploma in Computer Technology - undefined
Kongu Polytechnic
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