BALAJI J
Chennai
Summary
Strategic telecommunications executive with over 23 years of global experience in network operations, software delivery, managed services, and transformation programmes. Expertise in driving automation and cost optimisation across multi-technology environments, including 2G to 5G and cloud solutions. Leads multinational teams to deliver mission-critical programmes, ensuring SLA governance and enhancing network resilience and efficiency. Trusted advisor to senior stakeholders, facilitating digital transformation and next-generation network strategies.
Overview
4
4
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Delivery Manager
Nokia Network Solutions Ltd
Chennai
11.2016 - 07.2026
- Managed global software delivery and operations across North America, Europe, APAC, India, and MEA, ensuring alignment with regional requirements.
- Spearheaded automation and transformation initiatives, resulting in improved delivery speed and reliability.
- Oversaw 205-member team, implementing governance frameworks, monitoring KPIs, and driving cost efficiency.
- Executed upgrade programmes for SRAN, 4G, 5G, Microwave, and Cloud technologies, ensuring system enhancements were delivered effectively.
- Achieved 25,000+ SRAN BTS upgrades in a single maintenance window for Bharti Airtel India.
- Facilitated ISMS and BCMS audits to uphold compliance requirements and maintain effective business continuity strategies.
- Honored with Annual Champions Award (2025) and Quarterly Impact Award (2025).
Emergency Incident Handling Manager
Nokia Network Solutions Ltd
Bangalore
10.2011 - 10.2016
- Led global emergency restoration and outage management, ensuring timely resolution for telecom clients.
- Directed technical bridges and stakeholder communication, facilitating SLA recovery during critical incidents.
- Received Nokia Excellence Award for exemplary operational leadership in emergency response.
- Delivered €521K cost savings and reduced emergency cases by 30% (2014).
Team Lead, BSS
Nokia Siemens Networks
Vellore
05.2010 - 09.2011
- Managed 250-site cluster for Videocon, optimising BSS and transmission networks to enhance overall network performance.
- Facilitated network expansion, increasing service coverage and capacity to meet growing customer demand., optimization, and customer operations excellence.
- Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Managed conflict resolution within the team, promoting a positive and productive work environment.
Assistant Manager
Huawei Technologies
Zonal Technical Manager
Ericsson India
L2 Support Engineer – BT Vision IPTV
HCL Technologies
Senior Engineer
Sasken Networks
Senior Engineer
Quasar Innovations
Education
B.Tech - Electronics & Communication Engineering
Skills
- 5G/4G Network Operations
- Software release management
- Automation & Digital Transformation
- KPI & SLA Governance
- Program management
- Project management
- Crisis management
- Global operations
- Risk assessment
- Performance monitoring
- Compliance auditing
- Audit compliance
- Cost optimisation
- Cost efficiency
- Resource management
- Stakeholder escalation
- Stakeholder communication
- Supplier management
- Data analysis
- Efficiency improvement
- Client Engagement Strategies
- Client Relationship Management
- Team leadership
- Effective communication
- Decision making
- Customer management
- Effective communication
- Customer management
Accomplishments
- Delivered global-scale network modernization and automation programs across leading telecom OEMs.
- Led multi-continent operations with measurable improvements in uptime, cost, and delivery efficiency.
- Expert in crisis management and customer escalation handling with consistent SLA recovery success.
Languages
English
Hindi
Tamil
Kannada
Custom
http://www.linkedin.com/in/balaji-j-155474419
Certification
- PMP certification
Interests
- Travel Gardening Listening to Music
Timeline
Delivery Manager
Nokia Network Solutions Ltd
11.2016 - 07.2026
Emergency Incident Handling Manager
Nokia Network Solutions Ltd
10.2011 - 10.2016
Team Lead, BSS
Nokia Siemens Networks
05.2010 - 09.2011
Assistant Manager
Huawei Technologies
Zonal Technical Manager
Ericsson India
L2 Support Engineer – BT Vision IPTV
HCL Technologies
Senior Engineer
Sasken Networks
Senior Engineer
Quasar Innovations