BALAJI KANDASAMY
Hyderabad
Summary
Dynamic IT professional with proven leadership at ServiceNow, driving automation and operational excellence. Expert in ServiceNow administration and adept at strategic planning, fostering teamwork, and enhancing KPIs. Recognized for implementing comprehensive monitoring solutions and executing successful Azure migrations, ensuring high performance and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager, EAI - Microservices
Servicenow software development Private Limited
Hyderabad
01.2018 - Current
- Leading a team of developers to design and implement resilient microservices for an event-driven architecture.
- Certified ServiceNow Administrator with expertise in CPG and Discovery.
- Implemented comprehensive monitoring across diverse server environments.
- Spearheaded initiatives with the Surf development team for automation in daily operations.
- Managed and mentored a diverse team, ensuring 24/7 operational support.
- Successfully executed projects, including disaster recovery, patching automation, Azure migrations, and data centre decommissioning, enhancing team KPIs and MTTR.
Senior System Administrator – Shift Lead
Fireeye Cybersecurity Private Limited
Bengaluru
06.2016 - 01.2018
- Integral part of the NOC team overseeing alerts from advanced monitoring tools such as PRTG, Zenoss, Nagios, Opmanager, Zabbix, Solarwinds, Icinga, and Splunk.
- Supported proprietary products PX, NX, EX and HX by provisioning traffic for optimal functionality.
- Promoted automation, enhancing provisioning and operational scripts.
- Proactively executed updates to enhance operational reliability.
- Resolved technical issues in VMware environments, such as VM backups, disk space, and network problems.
System Administrator
Web24 Private Limited
Bengaluru
09.2012 - 06.2016
- Spearheaded India operations as an L3 member and team leader, managing a diverse team of 15.
- Implemented robust backups using R1Soft CDP Tool for customer servers, maintaining data integrity and security.
- Configured and deployed Virtuozzo, Hyper-V, Xen, and VMware servers for customer use.
- Expertly managed migrations across Virtuozzo, Hyper-V, Xen, and VMware platforms, ensuring seamless transitions.
- Employed extensive troubleshooting skills in Linux (Ubuntu, Debian, CentOS) and Windows Server (2008, 2012, 2012 R2) environments.
- Executed advanced RAID configurations, VLAN setups, and firewall management, including pfSense.
Software Engineer
Poornam Info Vision Pvt. Ltd. [Bobcares]
Kochi
02.2011 - 08.2012
- Operated in a large team to handle customer inquiries with speed and accuracy.
- Supervised teams during shifts, ensuring smooth operation transitions and output maximization.
- Oversaw remote server management using Terminal Service, Remote Desktop, and SSH.
- Implemented and maintained DNS, enhanced server performance.
- Mastered Parallels/Odin suite including Plesk, Virtuozzo, and server administration.
Education
Bachelor of Technology - Information Technology
Hindusthan College of Engineering And Technology, Coimbatore.
Coimbatore, TN04-2010
Skills
- Reliable and dedicated professional demonstrating strong initiative, confidence, and motivation in tackling challenges
- Exhibits exceptional adaptability and a collaborative spirit, fostering effective teamwork, and leveraging strong interpersonal skills alongside technical proficiency
- Possesses exemplary leadership qualities and is adept at strategic planning, operations management, cross-functional team leadership, and complex problem-solving, ensuring high performance and customer satisfaction through meticulous performance evaluations and proactive CRM
Certification
- Azure Fundamentals
- Certified ServiceNow Administrator
- ITIL V4
- Parallels Automation Certified Engineer - Parallels, Odin
- Java & J2EE - DoIT
- Rich Internet Application – Cegonsoft Pvt. Ltd.
- Cisco Certified Network Associate (Basic Level) - Cisco Networking Academy
- Advanced Diploma in Computer Application, IFC Computer Education
Timeline
Manager, EAI - Microservices
Servicenow software development Private Limited
01.2018 - Current
Senior System Administrator – Shift Lead
Fireeye Cybersecurity Private Limited
06.2016 - 01.2018
System Administrator
Web24 Private Limited
09.2012 - 06.2016
Software Engineer
Poornam Info Vision Pvt. Ltd. [Bobcares]
02.2011 - 08.2012
Bachelor of Technology - Information Technology
Hindusthan College of Engineering And Technology, Coimbatore.
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