BALAJI KRISHNAN
Due Diligence Manager
Bangalore
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Overview
16
16
years of professional experience
2
2
Certificates
Work History
Due Diligence Manager - Financial Crimes Operation
Wells Fargo International
Bengaluru
07.2018 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Relationship Officer
Mashreq Bank
Dubai
04.2016 - 06.2017
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Operations Manager
HSBC Bank
Bengaluru
02.2015 - 01.2016
- Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorised, unsafe, or ineffective practices.
- Set, enforced, and optimised internal policies to maintain responsiveness to demands.
- Led hiring, onboarding and training of new hires to fulfil business requirements.
- Implemented process improvement to shape organisational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analysed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organisational culture, optimize procedures for higher efficiency and help company evolve and grow
- Introduced new methods, practices, and systems to reduce turnaround time
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Assistant Operations Manager
HSBC Bank
Bengaluru
05.2011 - 02.2015
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Customer Service Representative
HSBC Bank
Bengaluru
07.2007 - 04.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Commerce -
RVD University
HSC -
State Board of Tamil Nadu
AISLC -
St. Josephs Boys Anglo Indian Higher Secondary School
Skills
Key Performance Indicators
undefinedAccomplishments
- Recognized for team excellence in concluding Beneficial Ownership Lookback Remediation ahead of schedule and extending support on thematic reviews.
- Achieved a combined cost reduction/avoidance of 5.12 FTE through operational efficiency initiatives on Cornerstone enhancements across the Onboarding Landscape.
- Implemented Open Span Automation on Risk Assessment Methodology, leading to sustainable savings of USD 19,400 (5 FTE) and USD 12,800 (3 FTE) and significant space release.
- Achieved soft savings of USD 8,300 by creating FVQ's to reduce queue aging and avoid TAT breaches.
- Enabled a Lean Certified approach for the team, resulting in an FTE benefit of 4.32.
- Successfully deployed career roadmaps, leading to the promotion of 8 team members from Individual Contributors to People Managers.
- Received the "Best Assistant Manager" Annual Award at GSC Bangalore site for Leadership Excellence in 2011 and accolades for managing team performance consistently meeting and exceeding SLA's.
- Recognized with Leadership Excellence Awards in May 2014 and December 2011.
Certification
CAMI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Privacy Foundation
06-2023
CAMI
04-2021
Due Diligence Manager - Financial Crimes Operation
Wells Fargo International
07.2018 - Current
Relationship Officer
Mashreq Bank
04.2016 - 06.2017
Operations Manager
HSBC Bank
02.2015 - 01.2016
Assistant Operations Manager
HSBC Bank
05.2011 - 02.2015
Customer Service Representative
HSBC Bank
07.2007 - 04.2011
Bachelor of Commerce -
RVD University
HSC -
State Board of Tamil Nadu
AISLC -
St. Josephs Boys Anglo Indian Higher Secondary School
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