Balaji Kumar

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Developed complete business plans and operational strategies for new and existing business.
• Evaluated situations and delivered targeted solutions using various tools and resources.
• Devised processes to boost long-term business success.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efWciency and help company evolve and grow.
• Prepared annual budgets with controls to prevent overages.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Offered input for complex documents to support client-ready final versions.
• Re-engineered existing computer systems to promote ease-of-use and improve system security.
• Collaborated with upper management to drive strategy and implement new processes.
• Analyzed existing systems and databases and recommended enhancements to solve business needs.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Providing consultation to companies who use the digital experience product Nexthink.
• Working with IT heads across the globe to provide solutions.
• Providing data, evidence to optimise cost related to licenses and life cycle management.
• Analytic Reporting done using NQL queries.
• Assisting risk and security controls for asset and software governance.

• Researched and adopted new migration strategies to add value to existing offerings.
• Collected, defined and analyzed business requirements.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Helped deploy system enhancements to improve field operations.
• Gathered, reviewed and reported on findings.
• Assessed business requirements to create focused solutions.
• Created and maintained standard operating procedures governing system functions and features.
• Coordinated data migration and consolidation efforts.
• Organized system operating procedures to strengthen controls.
• Responded to issues with system architecture and software performance, recommending necessary actions required to produce downtime.
• United technological needs from business areas to create company-wide system improvement best practices.
• Stakeholder engagements include: - Domain leader, Tech area lead, Architect, Application Technology owner, Release manager, Cloud consultants, Program managers, infra structure experts and business owners.
• Prioritizing Epics, stories, tasks, backlogs and improvising migration delivery based on the target set by CTO.
• Working on Cloud Re-Platform & Re-Host migrations which include GCP, AWS.VCF, VMC, EC2.

• Scrum master for (Test data management) Data masking activity and software license reviews.
  
  

• Kept all members involved by delegating tasks based on need and individual strengths.
• Strengthened community involvement by developing and implementing new plans.
• Cultivated company-wide culture of innovation and collaboration.
• Devised and presented business plans and forecasts to board of directors.
• Formulated and executed strategic initiatives to improve product offerings.
• Established and maintained strong relationships with customers, vendors and partners.
• Overseeing support operations in Bangalore and act as first line of escalation for clients/Stakeholders requesting for Management escalation. (Supporting 16 geographies)
• Problem manager role played by Creating, managing and owning problem records.
• Providing Wx to engineering team and collaborating with various stakeholders for fixes.
• Hire, Coach and mentor the team for performance.
• Learn, Evolve, Grow, Resilience, perseverance and motivation.

• Evaluated and adopted new technologies to address changing industry needs.
• Investigated system issues and implemented resolutions to reduce downtime.
• Skilled in incident management, problem management, Root cause analysis, optimizing service, creative solutions, automation, knowledge document, process engineering, BVT, TVT, training, mentoring, human centric design solution, identify grey areas and improvise technical/process/human error areas, motoring reports/ volume / performance, access administration, creating self-service solutions, working closely with level 1, level 2, level 3, architects.
• People manager for contract staff.
• Enhanced interfaces to promote better functionality for users.
• Improved systems with addition of new features and infrastructure.
• Researched and adopted new technologies to add value to existing offerings.

• Offered input on technical and platform-related strategic planning initiatives.

• Level 1 and 2 infrastructure support for internal employees.

• Level 1 enterprise technical support and Priority 1,2 Management.

Telephone router, windows and smart device support for EMEA region.