Balaji Mandakapu
chittoor
Summary
Over 2+ years of experience in customer billing, and customer service and support operations. Results-oriented team player, with an excellent ability to communicate to all levels of management. Able to facilitate, initiate and analyze information needed in making sound decisions.
Overview
2
2
years of professional experience
Work History
Customer Advocate
Accenture Solutions Private
04.2023 - Current
- Company Overview: Client Accenture Private Limited
- Working in Order Management billing process - US and Canada.
- Provides services to clients and organization in real time visibility.
- Working on software work tools, Radiant system integrated management (RSIM),ERP, CFS.
- Responsible for providing entitlement of contract to customers by creating contracts, making changes to the customer database and invoicing the customers in Oracle 12i.
- Validating the invoices dispute by the customer and resolving the issues. Help collection team to collect the payment on time.
- Solving situation-based queries.
- Attending team huddles to ensure the team members are aware of the daily targets and any procedure updates.
- Ensure that the queries/clarification which are received through emails are being attended on a priority basis and thereby maintain a good communication and rapport with Customer and account team.
- Participating in weekly client call issues and updates.
Education
MBA - Finance
08-2023
Skills
- SAP: EDW
- ERP: Oracle
- Power Bi
- Service Order Management Tool
- Ms-Office
- MS-Excel
Languages
Telugu
English
kannada
Beginner (A1)
Hobbies and Interests
. Volunteering.
.Travelling and out door activities.
.Upgrading new skills.
Personal Information
- Date of Birth: 08/21/1999
- Gender: Male
- Nationality: Indian
Additional Information
Extra Initiatives:
●Preparing backlog report for team.
●Helping team members during huge backlog and escalations.
Achievements.
Declaration
I hereby declare that the above-mentioned is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Customer Advocate - Accenture Solutions Private
04.2023 - Current
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY - MBA, Finance
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