Balaji Munagala
Tirupathi
Summary
To emerge as a result oriented performance through continuous assimilation of knowledge and accumulation of skills while serving efficiently to the requirements of the organization and contributes to its growth and success.
I am young, energetic Person possessing excellent communication and computer skills with a keen interest in Internet technologies.
Overview
12
12
years of professional experience
Work History
Branch Manager
IIFL FINANCE LIMITED
Tirupati
09.2021 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Canvassing & Processing of Gold Loans, SME Loans,Mutual Funds, Life Insurance, Term Insurance, Health Care Policies,Debentures(Bonds), NCD's, Demat Accounts, Mortgage ,Home loan.
- Reviewed loan applications to deliver on company targets.
- Shaped business strategy with compelling vision and data analysis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Completed audits and checklists to achieve regulatory compliance.
- Maximised branch revenue by optimising operations.
- Designed sales and service strategies to improve revenue and retention.
- Mentored staff to increase sales success and productivity.
- Conducted customer feedback surveys to improve service levels.
- Giving the Best customer service for customers, who are visiting the branch for different kind of products and services.
- Managed monthly, quarterly and year end processes Continuously achieved or exceeded monthly sales targets by proactively cold calling leads, visiting customers and going the extra mile to achieve client needs.
- Developed engaging sales pitches to promote products and services of company.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Used social media platforms to reach out to prospective clients and cultivate strong ties.
- Actively participated in motivating branch in sales like Gold Loans,Home Loans, Insurance, Business Loans, Health Insurances, Mutualfunds, DMAT's, Term Insurance.
- Motivating Team on daily basis to achieve their targets on timely basis and reviewing the Non performing employees on timely basis and giving proper training to them to achieve the targets individually.
- Completing Final approvals from my side for HNI clients by verifying Updating all registers related to Strong Room like Safe Custody register, Key Movement Register, Packet Movement register, Cash in Transit, Gold In Transit.
- Well experience in handling SAP based Core Banking Solutions.
- Maintenance of Strong Room operations.
- Controlling NPA in the lowest margins.
- Controlling operational expenditure by controlling controllable expenditure for improving branch profitability.
Sales Officer
HDFC BANK LTD
Tirupathi
02.2020 - Current
- Generating and Processing the New Gold Loans
- Doing Marketing activities for Generating New Gold Loan Leads
- Ensure quality customer service is delivered
- Providing support to branch profitability by selling bank products
- Meet productivity norms defined through support of channels and own efforts
- Lead generation of customers and closure by tele calling and tapping walk-ins wherever possible
- Generating leads for other products and passing the same to the branch for follow ups
Jr.Relationship Executive
MUTHOOT FINANCE LTD
Tirupathi & Chandragiri
02.2018 - 06.2019
- Generating and Processing the New Gold Loans and Leads
- Doing Marketing activities for Generating New Gold Loan Leads
- Handled and Maintained Chandragiri Branch In the Absence of B.M
- For 9 Months
- Cross Selling Muthoot Insurance & Third party Insurance Polices
- Handled and Maintained 2 Crore Outstanding of the Branch
- Doing Interest Collections Activites of NPA & PNPA Customers
Activation officer
AIRCEL LIMITED
Tirupathi
12.2015 - 09.2017
- Monitoring the Tirupati Prepaid CAFs Logins & Activation
- Audit Tirupati Prepaid customer CAFs as per TRAI Guidelines
- Checking CEF’S according to the given POI & POA
- Maintaining the TAT that to activate form within half n hour after received form in spoke
- Educating distributors to reduce rejections in filling CEF’S according to the given Aircel parameters
- Handling Four data entry operators & 11 distributor’s prepaid CAFs
Junior officer
ATLAS DOCUMENTARY FACILITATORS CO PVT LTD
Tirupathi
07.2012 - 12.2015
- Processing Bank Applications
- Quality Checking
- Maintaining TAT and Achived Daily Targets
Education
Bachelor of Arts - B.COM COMPUTERS
S.V University
Tirupathi03-2010
Board of Intermediate Education - CIVICS, ECONOMICS & COMMERCE
EMERALD'S JUNIOR COLLEGE
Tirupati 03-2007
Board of Secondary Education AP. - SSC
ROYAL VICTORY HIGH SCHOOL
Tirupati 03-2005
Skills
- Computer Skills: Microsoft XP
- applications (Word, Excel, Office,
- PowerPoint, Out look, Access) -
- Advanced
- Microsoft Office Excel & Word -Advanced
- Acrobat Reader 60 -
- Sales Development
- Account Review
- Coaching and Mentoring
- Relationship building and management
- Risk Mitigation
- Customer Service
- Performance Reviews
- Branch Operations Management
- Intermediate
Languages
Telugu
First Language
English
Advanced
C1
Hindi
Intermediate
B1
Timeline
Branch Manager
IIFL FINANCE LIMITED
09.2021 - Current
Sales Officer
HDFC BANK LTD
02.2020 - Current
Jr.Relationship Executive
MUTHOOT FINANCE LTD
02.2018 - 06.2019
Activation officer
AIRCEL LIMITED
12.2015 - 09.2017
Junior officer
ATLAS DOCUMENTARY FACILITATORS CO PVT LTD
07.2012 - 12.2015
Bachelor of Arts - B.COM COMPUTERS
S.V University
Board of Intermediate Education - CIVICS, ECONOMICS & COMMERCE
EMERALD'S JUNIOR COLLEGE
Board of Secondary Education AP. - SSC
ROYAL VICTORY HIGH SCHOOL