Balaji Nayaka D

• Proved successful working within tight deadlines and fast-paced environment to meet business requirements.
• Identified issues, analyzed information and provided solutions to customer problems and ensured OTD 95%.
• Passionate about learning and committed to continual improvement (provided more solutions through Kaizen).
• Self-motivated, with strong sense of personal responsibility.
• Skilled at working independently and collaboratively with team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Responsible for new customer conversion and driving business targets of 12 Cr in FY23
• Responsible for customer satisfaction and to achieve customer satisfaction index above 8 out of 10
• Responsible for lead generation and new customer conversion through effective marketing strategy (Email, digital, PPC, SEO)
• Ensuring and converting every trails with effective data through CRM software on daily basis to achieve hit rate 90% and above
• Planning for people training and Development - Rewards and Recognition and Employee benefits
• Key member in developing branding, Mobile App, Costing sheet, PPM smart goals, Expenses Formats etc.
• Responsible for regional P&L and business commitment to deliver

• Driving brand management and digital marketing activities

• Conducting seminars, customer meet, product launch and trainings ar regional levels

• Booking of exhibition stall, branding and promotional activities

• Responsible for P&L for the cost center of machine tool division

• Responsible for Fixture Machining, Assembly and Application

• Effective utilization of plant capacity – OEE

• Achieving cycle time reduction and increasing production capacity through production dash boards

• Adapting new technology for productivity and quality improvements – New Machine procurement

• Developing outsource capacity through supplier development

• Co-ordinates and promoting KAIZEN, Training and EHS monthly and annual drives across KENNAMETAL.

• Responsible for project planning and execution to meet monthly business targets of 15Cr

• Handling and managing SPM's , VTL's, Tool & Cutter grinder and Fixture and tooling verticals.

• Conducted employee performance evaluations, providing constructive feedback for growth and development
• Increased employee performance and job satisfaction to strengthen retention and engagement
• Successfully managed budgets and allocated resources to maximize productivity and profitability

• Responsible for driving sales and services across WEST region (Gujarat, Maharashtra, Goa and North Karnataka)
• Achieved highest sales number in financial year 28Cr (majors highlights BOSCH Nasik Common Injection Rail project)
• Responsible for collecting receivables before specified deadlines to ensure company EBIT and financial deliverables
• Responsible for attending customer enquiries, submitting RFQ's, DAP, PO conversion and order booking to meet on time delivery and project deliverables
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Coordinated resolutions for more than 80 daily customer inquiries while consistently achieving performance targets.
• Installing & Proving out of CNC machines for auto components such as Con rod, Crank Shaft, Input Shaft, Spline, Yoke, Cylinder Block, Crank Case, Cylinder Head, Diff Case, Shock Absorber, Clutch Plate & Differential Case.
• Visiting potential customers on regular basis to ensure on time support which enhance business annual growth plan.
• Broadened strategic business plans to promote growth and sales goals while managing team and building long-lasting customer relationships.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development

• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Increased customer satisfaction by resolving application & quality issues.
• Drove operational improvements which resulted in savings and improved profit margins.
• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Track record in enhancing business opportunities across Maharashtra and Gujarat territories
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Responded to customer requests for products, services and company information.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 10%
• Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating

• Studying the project case file for knowing the project delivery commitments, LD clause, payment terms, PO terms and conditions, DAP, OHD, component layout, tooling, acceptance criteria, cycle time, cp/cpk, tooling layout, technical parameters, and geometrical accuracies, bought out parts, statutory and regulatory including safety requirements.
• Good knowledge of process engineering, tool selection and fixturing selection
• Focused professional in localization of tooling, fixturing and parts manufacturing in-house to meet project time line
• Kaizen champion & certified ISO internal auditor.
• Providing guidance in drawing clarity including GD&T.
• Ensuring the RFT in parts inspection by 95%.
• Monitoring stage inspection and automated reports into system.
• Driving team for continuous improvement and ensuring active participation in QUALITY CIRCLE & QUALITY Month.
• Closing customer complaints with proper CAPA and communicating across functions to take preventive measures through design validation.
• Driving plant for continuous improvement projects CI through KAIZEN.
• ISO case file verification and sequence as per QMS standard.
• Conducting internal audits and circulating the reports to respective functions for adherence and NC completion on time.
• Conducting special trainings to all process owners which promotes value to the organization in driving cost effective projects to deliver on time.
• Determined necessary steps to bring systems into compliance.
• Maintained and proactively developed culture of workplace health and safety resulting in excellent OSHA ENR scores
• Compiled, prepared and presented reports and letters for efficient and effective communications and responses to stakeholders
• Responded to technical concerns quickly and effectively devised solutions.
• Conferred with shareholders and supervisors about project progress and explained setbacks to minimize worry and secure project funding.
• Examined project specifications to design effective schedules, budgets and project scopes.
• Planning effective AMC's and annual shut down maintenance practices to improve OEE by 20%

• Designed cross-functional interactions to reduce dependency and redundancy between diverse operational teams.
• Initiated adoption of improved process development technologies such as Macro CNC programming and localized tooling for cost benefits.
• Led full project lifecycle efforts, providing leadership from design phase, through quality assurance testing and to final production
• Designed cross-functional interactions to reduce dependency and redundancy between diverse operational teams
• Contributed to development of strategic guidelines such as production milestones and success criteria
• Reviewed and corrected work of 6 entry-level engineers
• Presented new design and operational guidelines to senior engineers, resulting in 15% improvement in job setting completion
• Participated in designing commissioning/qualification/verification (CQV) protocols for new project development and acquisition.

Learning of CNC programming to operate Jig boring machine to enhance higher productivity to meet 75% OEE through proper planning of fixturing and tooling .

• Organized and maintained records.
• Driving through KAIZEN & MBS
• Worked under supervision of senior employers to help plan and direct work of organization
• Came up with new ideas and improvements, which were discussed with senior employers
• Provided comprehensive research assistance and support when designing and executing experiments