BALAJI PADMANABAN

• Handling South Region supplier like i,e Simpson,AVtec,Precision hydraulics,Ashok leyland & etc.
• Perform monthly reconciliation of open purchasing orders 18 business partner suppliers.
• Sourced vendors, built relationships, and negotiated prices.
• Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Conducted regular research to identify trends and cost saving opportunities.
• Contacted location managers and department supervisors to assess requirements.
• Monitored and evaluated vendor performance to determine compliance with quality standards.
• Identified opportunities to reduce lead times and improve inventory management.
• Cultivated strong relationships with vendors to maintain and improve levels of customer service.
• Facilitated resolution of vendor disputes and discrepancies.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Negotiated pricing and terms with vendors to secure best value for company.
• Analyzed market and delivery systems to assess present and future materials availability.

(Godrej MHE Fork lift equipment’s) – Mar’2020 to April 2021:

• Create and maintain cordial relationship with existing and new customers Developing relationships with key decision-makers in target organizations for business development.
• Monitoring order booking, execution, collections and overall account management.
• Identifying / exploring new business opportunities on Contracts, Spare and rental on regular basis.
• Key Account Management-Fleet customer, Corporate Customer and Government customers
• Dealer Management and Team handling.
• Maintaining MTTR, CSI and adequate Parts Inventory.
• Promoting Machine and Attachments sale through lead generation from market.
• Inventory planning with respect to Machines in Operation, Parts sale History, Warranty failed trend, Campaign planned, Aging of trend.
• Monthly Auditing and corrective action implementing to Dealer.
• Monthly meeting with service and sales team for sharing market feedback regarding product quality and after sales support.
• TI & FSI implementation.
• Forecasting Quarterly and yearly retail for parts & lubes to maintain the dealer optimum stock.
• To complete service due and track the pending parts from HO.
• Remain in close co-ordination with manpower agencies and local resources for new contract execution on shortest possible time.
• Implementing TI & FSI in order to reduce the machine breakdown.
• People development and competence evaluation for smooth execution of contracts.
• Conducting Dealer training with product support team and Vendor.
• Conducting operator training and Key Customer interaction.
• Weekly meeting with dealer for order projection and to resolve pending complaints.

CUSTOMER SUPPORT, Field Service Engineer - India.

Cummins India Limited, Pune, Maharashtra

• · Attended Training in Cummins Technical Training Centre, Pune for period of 6 Month in Basics of Diesel Engine, Basic Electrical & Electronics Training, Cummins Engines & Controller Familiarization.

Customer Service Support (Hindustan Zinc Limited- Bhilwara) - Jun’2014 to Feb’2017:

• Deputed in Hindustan zinc limited (HZL) Mines at Bhilwara, Rajasthan, along with dealership team for supporting OEM’s like L&T, CAT and VOLTAS. All equipment’s like dump truck, hydraulic excavators, and loaders are powered by Cummins electronically controlled engines like QSK60, QSK45, QST30, QSK19.
• Equipment are operated MARC (Maintenance & Repaired Contract) L&T, CAT & VOLTAS Ltd. We have to render the service 24x7 to our engines to attain the target availability & raise billing on monthly running hour basis.
• Responsible for the Preventive maintenance, Troubleshooting, Fault analysis, Components & Top overhauling which includes Manpower management, Planning (Day schedule), and Parts arrangement for engines under service contract.
• Maintain & achieve the target availability of engines under cost per hour contract .

Customer Service Support (Singareni collieries company limited) – Feb’2017 to Feb-2020 :

• Deputed as a project in-charge at singareni collieries company limited Telangana, for handling BEML equipped Cummins contracts engines.
• Equipment’s are operated under cost cap contract to attain the target availability & raise billing on monthly running hour basis.
• Responsible for the Preventive maintenance, Troubleshooting, Breakdown analysis, FMA, Parts arrangement under service contract and Manpower management.
• Handling dealership and tracking critical issues with closed monitoring.
• Placing TSR (Technical service request) against failure parts.
• Field Service Event Manager handling dealership and Monitoring Key Performance Initiatives of Dealership (MTTR, RECT & NEPI).
• Providing service support to Cummins Engines powering applications such as Diesel Generators, Compressors etc.
• Conducting Various Audits such as Warranty, Dealer scorecard audit for improvement of Dealer performance.
• Providing Field Support such as troubleshooting & fault finding to Dealer Service Engineers.
• Attending Customer Sites 24*7 in Critical issues for Customer Support.
• Analyzing failures and initiating preventive measures at Field level operation.
• Conducting and Organizing Service camp for interaction with customers and develop business.
• Supported management protocols, decisions and plans within company structure, atmosphere and culture.
• Engaged with key stakeholders and partners on needs and initiated efforts to define and document requirements.