BALAJI R

• To key-in contract setup for different business sales using SAP SD Module and S4 Hana to the customer and generate invoices
• Contracts Creation, billing price, revenue schedule based on the agreements in SAP
• Process and manage customer and vendor contracts as they relate to the billing process
• Reconciled documentation discrepancies, ensuring correct reporting to senior leadership
• Applied proper codes to invoices in SAP to keep records organized and easily searchable
• Communicated regularly with team members to maintain clearly defined expectations
• Carefully reviewed each invoice and requisition for payment, resolving errors prior to processing
• Attended team meetings to discuss issues, priorities and outstanding accounts, improving department operations
• Analyzed billing procedures to evaluate backlogs and identify opportunities for improved efficiency
• Communicated with clients, partners and internal departments to resolve issues and provide clarification on financial matters
• Tracked and chased unsettled account balances, providing reports and findings to inform management
• Coordinated workflows and delegated tasks for bill checking, posting and credit note processes
• Developed strong professional rapport with vendors and clients, fostering timely payments
• Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances
• Reviewed financial information before publishing figures, maintaining accuracy in accounting system
• Within 6 months of Production, I have started Review process when ever billers can process the contract, I will review the contract end by end and post the
  invoice.
• Met month-end reporting objectives and deadlines.
• Identified modifications to processes and procedures that would promote better efficiency.
• Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
• Collaborated with cross-functional teams to improve overall process performance and client satisfaction.

Additional Handling:

* They want to migration from SAP to S4 Hana during the time I worked in the
testing team to transfer all data to S4 Hana. During that time, I tested all the
scenarios for implementing the procedure into S4 Hana
* We have a block out period due to migration work, therefore the client visits the
location, and we work together and acquire training from onsite to effectively
implement the process and go into the Live to S4 Hana.
* Daily, we call the technical team to report any new issues discovered in S4 Hana.
We file the defect and collaborate with them to remedy the issue.
* I've learned a lot about S4 Hana testing and gained information from the technical
team, which I've shared with our team members.
* On a weekly basis, I call the onsite manager to discuss high priority emails and
contracts, and I work with the team to finish the tasks as soon as possible.
Whatever the client's requirements are, I will prioritize them to finish the task
from my end.
* Weekly basis. I've worked on all the respective files, such as billing report
generation, revenue report generation, and pending billing report publication to
clients for their reference.
* I have trained more than ten associates on S4 Hana end-to-end process
understanding for production.
* In a short period of time, I trained the revenue front, and once a week, I ran the
revenue file and posted the relevant revenue from my end to publish the file to
the customer.
* I've suggested implementing some flori apps to generate more reports for billing
purposes; they'll be useful on the billing front.
* Daily, I link team huddles to discuss pending and priority issues to guide the team
to accomplish those items as soon as possible.
* We received a query from the collection team, so I took care of the high priority
emails and helped them to handle the issue from my end.
* In April, I completed a large volume of debit memo processing to prepare invoices
for clients on time, which made the onsite managers very happy, and I received a
dollar amount from them in appreciation.
* From July to September, I reworked on new design creation in S4 hand
production, so I reworked the testing scenario to achieve success, and the
redesign was successfully pushed to production.

Role: - SENIOR PROCESS EXEUTIVE (Billing Analyst)
* Responsible for preparing and executing the planning & forecasting activities to ensure
proper recording of Billing in Client Application
* Creating accounts for customers based on the contract with the client.
* Working on the Estimation report and the actual data used by the customer based on
that, we would create the Invoice for the customer.
* Research and resolve billing and the Invoice problem with the Account manager before
delivering it to the customer.
* Doing rule-based credit appraisals.
* Adjusting customer debit notes/credit notes against open invoices after receiving
payment from the customer.
* Creating customer account statements and performing Account Reconciliation to ensure
SLAs are met and agreed as per customer satisfaction.
* Every month I will do reconciliation and validate the data regular for all customers and if
any customer is not billed, we will update that in accrual log
* Handling and processing of Client Accounts for Monthly Billing
* Understanding the Process from Client perspective about Accounts Receivable Process.
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* Conducting team huddle daily to analyze the criticality of the process and new updates.
* Understanding the scope of activities which are related to Accounts Receivable Process.
* Maintenance of Productivity Tracker for the Team.
* Having connect with client on Weekly basis.
* Monthly connect with Client to get trained for new process and take care from my end.
* I have given trainings for freshers to train our process.
* We have received customer quire & Account Manager Quire via Cases flow to complete
the quires in our end

• * Role: - PROCESS EXEUTIVE (Billing Analyst)
  * Issuing accurate Invoices to the customers.
  * Handling customer complaints and resolving their issues.
  * Collaborate with other departments to ensure billing accuracy.
  * Assist with customer account reconciliations.
  * Keeping track on transactions so that mistakes will never happen.
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  * Role: - SPE
  * A hard working, enthusiastic and energetic professional with 4 years of experience in
  Finance Industry and worked as Senior Process Executive in a Multi-National Company.
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  * People management and client interactions
  * Preparing monthly, weekly and daily reports.
  * Presenting monthly, weekly governance calls.
  * Monitoring agent’s performances and providing feedback.
  * Monthly Quality audits.
  * Preparing monthly score cards for the agents and provide feedback on the areas of
  improvement.
  * Preparing the MIS report every week and sharing it with the client on weekly call.
  * I have given some automation ideas for our process.