Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Team Leader - Customer Success & Transition
4D Global Medical Billing Solutions Pvt. Ltd
Chennai
07.2022 - Current
With overall 5+ years of experience in US Healthcare industry handled end to end clients from various states
As a Success and Transition Senior Team Leader Transitioned over 25+ clients in the past 2 years across different scopes like Charge entry, Payment posting, Credentialing, AR.
Coordinated with clients during the Transition Phase to streamline the business and increase revenue during and post-transition.
As a client service representative, I am focused on bringing in additional business from existing clients and increasing revenue for the company.
Handled clients from different specialties.
Assisted the DOO and EVP in all aspects of operational management.
Managed a team of 15+ employees.
Developed and implemented new programs and services.
Designed processes and systems supporting business needs before, during, and after transitions.
Partnered with operation teams to understand needs and mitigate potential problems.
Experience in developing and implementing operational strategies and plans, managing budgets and resources, and overseeing the day-to-day operations of a complex organization.
Understanding of the unique challenges and opportunities facing the US healthcare industry, as well as the applicable laws and regulations.
Ability to lead and motivate a team of staff, and to build and maintain relationships with other stakeholders.
Ability to identify and solve problems, and to collect and analyze data to make informed decisions.
Ability to communicate effectively with staff, patients, and other stakeholders.
Working with senior management to develop and implement the organization's overall strategy.
Senior Process Associate
Prochant India Pvt Ltd
Greater Chennai
07.2019 - 05.2021
Set clear team goals and delegated tasks and set deadlines
Client Ownership
Dashboard Report Analysis and Client Calls
Scheduling frequent internal department calls along with the Client Advocate to discuss on client ongoing issues
Discovered training needs and provided coaching
Set up and calibrated machinery to meet specific production requirements
Conducted team member meetings and updated members on best practices and continuing expectations
Produced weekly, daily and monthly activity reports and forecasts
Conducted training and mentored team members to promote productivity and commitment to friendly service
Handling the Transmission and rejection team to make sure all the electronic and paper claims are sent out properly
Mentored and guided employees to foster proper completion of assigned duties
Promoted high standards through personal example to help each member understand expected behaviors and standards.
Process Associate
AGS Health Pvt Ltd
Greater Chennai
05.2018 - 07.2019
Coordinated with contracting department to resolve payer issues
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
Generated, posted and attached information to claim files
Maintained strong knowledge of basic medical terminology to better understand services and procedures
Prepared insurance claim forms or related documents and reviewed for completeness
Reviewed outstanding requests and redirected workloads to complete projects on time
Maintained confidentiality of patient finances, records, and health statuses
Processed and recorded new policies and claims
Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
Bachelor of Engineering - Mechanical Department
Jeppiaar SRR Engineering college
01.2016
Skills
Business Development
Team Development
Strategic Planning
Documentation Management
Planning and Coordination
Problem-Solving
Decision-Making
Analytical and Critical Thinking
Multitasking Abilities
Certification
Lean Six Sigma Green Belt certified
Timeline
Senior Team Leader - Customer Success & Transition
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC