Balaji Raju
Chennai,TN
Summary
Dynamic Technical Manager with a proven track record at Applied Materials, excelling in IT infrastructure management and team collaboration. Spearheaded system upgrades, enhancing performance and minimizing downtime. Recognized for mentoring junior staff and fostering client relationships, driving operational efficiency through strategic planning and innovative solutions.
Overview
17
17
years of professional experience
Work History
Technical Manager
Applied Materials
2019.09 - Current
- Assisted in implementing technical solutions to improve operational efficiency.
- Collaborated with cross-functional teams to troubleshoot software and hardware issues.
- Supported system upgrades and migrations through effective communication and planning.
- Documented technical processes to streamline team training and onboarding efforts.
- Contributed to user support by resolving inquiries regarding system functionality.
- Maintained accurate records of technical support requests and resolutions for future reference.
- Participated in team meetings to discuss project progress and identify improvement areas.
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Mentored junior staff members, fostering a supportive environment and promoting professional development.
- Fostered a culture of innovation by encouraging creative thinking and supporting new ideas from all team members.
Senior System Administrator
ASM Technologies
2012.03 - 2019.09
- Led system upgrades, ensuring minimal downtime and enhanced performance across network infrastructure.
- Mentored junior administrators, fostering skill development and knowledge sharing within the team.
- Implemented security protocols, safeguarding sensitive data and maintaining compliance with industry standards.
- Streamlined backup processes, improving data recovery times and reducing potential risks to system integrity.
- Troubleshot and resolved complex Citrix-related issues, enhancing system reliability.
- Collaborated with cross-functional teams to deploy application virtualization solutions.
- Led initiatives to streamline processes, reducing downtime in virtual environments.
- Mentored junior engineers on advanced troubleshooting techniques and system configurations.
- Developed and documented standard operating procedures for Citrix environment management.
- Enhanced end-user experience by optimizing Citrix Receiver settings and addressing user-specific issues promptly.
- Implemented comprehensive disaster recovery plans to protect critical applications during potential outages or other unforeseen events, minimizing business disruption.
- Contributed to successful project deployment by providing expert guidance on Citrix architecture design and implementation strategies.
- Performed regular software updates as needed in order to maintain optimal system functionality while adhering to organizational policies.
Citrix Administrator
Wipro Technologies
2011.05 - 2012.02
- Managed Citrix environments to ensure optimal performance and availability of virtual applications.
- Implemented and maintained Citrix policies for secure access to corporate resources.
- Provided technical support and troubleshooting for end-users experiencing connectivity issues.
- Maintained high availability of critical systems through proactive monitoring and timely resolution of potential issues in the Citrix ecosystem.
- Troubleshot basic workstation and server issues.
- Reduced downtime for users by proactively monitoring, troubleshooting, and resolving Citrix issues.
- Increased user satisfaction with consistent access to applications by maintaining a stable Citrix environment.
Technical Support Engineer
CSS Crop
2008.08 - 2011.05
- Resolved complex technical issues through effective troubleshooting and problem-solving strategies.
- Collaborated with cross-functional teams to enhance customer support processes and improve service delivery.
- Escalated unresolved issues promptly, ensuring minimal wait times for customers requiring advanced assistance from higher-level technicians.
- Improved customer satisfaction by providing timely and accurate technical support for various products.
- Earned recognition from management for consistently maintaining high levels of customer satisfaction and exceeding performance goals.
- Reduced call-backs from clients by carefully documenting previous interactions in CRM system.
- Increased first-contact resolution rate by utilizing critical thinking skills to quickly identify root causes of issues.
Education
Bachelor of Science - Computer Science
A M Jain College
Chennai, India2008-03
Skills
- Virtualization technologies
- Team collaboration
- Training and mentoring
- IT infrastructure management
- Client relationship building
- Strategic planning
- Team leadership
- Asset management
Languages
English
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
Technical Manager
Applied Materials
2019.09 - Current
Senior System Administrator
ASM Technologies
2012.03 - 2019.09
Citrix Administrator
Wipro Technologies
2011.05 - 2012.02
Technical Support Engineer
CSS Crop
2008.08 - 2011.05
Bachelor of Science - Computer Science
A M Jain College