Balaji Ramadass
Bangalore,Karnataka
Summary
Senior Program Manager (18 Years Experience)
Having 18+ years in Senior Program and Project Management experience in the telecom industry, I would welcome a role that enables me to be a trusted partner and Project Management advisor to CSP customers, thereby driving business and evangelizing the product portfolio and solution.
Overview
18
18
years of professional experience
5
5
Certification
Work History
Senior Customer Service Manager & Operations
HCL TECH Bangalore
02.2024 - Current
- Leading the customer service operations and ensuring exceptional service delivery and Financial for key client accounts. Handling Verizon network service Operations and Service Delivery for General Motors US region.
Project Manager
Microland Limited Bangalore
03.2022 - 01.2024
- Oversaw program management for high-profile global projects and led cross-functional teams to drive project execution. Handling GE-Vernova & Dell Utility Global projects for Network Design & Build and service Delivery. Managing a team size of 10-15 for Projects Development & Service delivery.
Key Account Manager
Pratap Technocrats Pvt Ltd Bangalore
09.2020 - 04.2021
- Directed key account operations and strategic initiatives, ensuring the robust performance of critical infrastructure projects. Projects & Operations for RailTel (Indian Railways Optical Network) and BSNL OFC Network O&M in TS & AP. Managed team members of 125 across South India.
Manager in Network Project & Operations
Bharti Telesonic Ltd Bangalore
12.2018 - 09.2019
- Managed network project rollouts and operational activities, ensuring compliance with technical specifications and quality standards. Network Installation, Commissioning and Configuration of the SDH Transport, DLC (Voice) & MEN equipment and acceptance testing of OFC Network.
Projects & Service Delivery Manager
Essjay Ericsson India Ltd Bangalore
06.2015 - 10.2017
- Administered service delivery processes and coordinated with enterprise clients to maintain high levels of service reliability. Ensured customer tickets are closed within the committed SLA. Managed the team of field engineers to resolve issues as per committed SLA of customer.
Manager in Network Assurance & Service Delivery
Reliance Communication Ltd & Alcatel-Lucent Network Management Service Bangalore
09.2007 - 11.2013
- Executed comprehensive network assurance strategies and managed end-to-end service delivery for a major telecommunications provider. Service Management, Operations management, People management, Stakeholder management, Escalation Management.
Sr. Network Engineer in Assurance & Infrastructures
Bharti Airtel Ltd Bangalore
09.2005 - 09.2007
- Developed and conducted training for technical staff while leading network support operations to ensure continuous service availability. Trained 75+ Technicians on Network connectivity, Power, and Utilities for Telecommunication devices. Lead a team of 75+ Technicians in a 24
- 7 support environment.
Education
Doctor in Literature - IT - Information Technology
Washington Digital University
08.2025
MBA - System Management
Periyar University Distance Education
01.2019
Bachelor of Technology - Electrical & Electronics Engineering
CMJ University
01.2012
Diploma - Electrical & Electronics Engineer
Kalinga University
01.2005
Diploma - Electrical
AEG-NGEF Bangalore
01.1997
Skills
- Project Management
- Operation Management
- Financial and Billing
- Customer Service Support
- Network Deployment and Infrastructure Telecom
- Lead and Management Skills
- SME in voice and Optical networks
Certification
- Honorary Doctorate in Project Management in Washington Digital University
- Certification on PMP from PMI
- Certification on Scrum master professional from Scrum Alliance
- ITIL foundation certified – Peoplecert
- Certification on Google Project Management Professional (Coursera)
- Certification on PMP from Star Agile
- Certification on Scrum master SEU & PDU from Knowledge hut
- Certification of Electronics and Computer Hardware & Networking from Jetking School of Computers.
Languages
Languages known: English, Hindi, Telugu, Tamil, and Kannada
CAREER MILESTONES
- 2024 - Senior Customer Service Manager - HCL TECH LTD
- 2022- Global Project Manager GE & Dell project - Microland Ltd
- 2021- Key Account Manager - Pratap Technocrats Pvt Ltd
- 2015 - Project (Infrastructure and Development) & Service Delivery Manager - Bharti Telesonic Ltd
- 2007- Manager Wire line Network Operations & Enterprises Service.- Reliance Communication Ltd
- 2005 - Sr. Transmission Network Engineer in Telecom Utilities and Optical Data Networks - Bharti Airtel Ltd
- 1997 - Sr. Electrical Engineer for Switchgear Manufacturing and Testing - Power Equipment Ltd Jebel Ali Freezone Dubai UAE
PERSONAL DETAILS
- Place of Residency: Bangalore
- Passport Number: 74518561
- Place of issue: Bangalore
- DOI: 09 Nov 2017
- DOE: 08 Nov 2027
- Contact No: +919008452290, +917676914721
- Email id: balaji.ramdass@gmail.com
Personal Information
Name
Senior Project Management Consultant
Music and Trecking
I use to listen Melody music of AR Rehman and Ilayaraja Songs.
I love trekking to go hills station
Hobbies and Interests
Music & Sports
Timeline
Senior Customer Service Manager & Operations
HCL TECH Bangalore
02.2024 - Current
Project Manager
Microland Limited Bangalore
03.2022 - 01.2024
Key Account Manager
Pratap Technocrats Pvt Ltd Bangalore
09.2020 - 04.2021
Manager in Network Project & Operations
Bharti Telesonic Ltd Bangalore
12.2018 - 09.2019
Projects & Service Delivery Manager
Essjay Ericsson India Ltd Bangalore
06.2015 - 10.2017
Manager in Network Assurance & Service Delivery
Reliance Communication Ltd & Alcatel-Lucent Network Management Service Bangalore
09.2007 - 11.2013
Sr. Network Engineer in Assurance & Infrastructures
Bharti Airtel Ltd Bangalore
09.2005 - 09.2007
Doctor in Literature - IT - Information Technology
Washington Digital University
MBA - System Management
Periyar University Distance Education
Bachelor of Technology - Electrical & Electronics Engineering
CMJ University
Diploma - Electrical & Electronics Engineer
Kalinga University
Diploma - Electrical
AEG-NGEF Bangalore