Balaji Ramamoorthy

Accomplished professional with 20+ years of experience targeting senior-level assignments with leading organizations of high repute. Result-oriented professional, offering more than 10 years of experience in operational management, team management, risk management, and client relations, with domain expertise in banking operations. Capability in leading end-to-end operations, processes, people, stakeholder, and customer management, with continuous improvement in metrics, focusing on automation, and ensuring continuity of business. Skilled in managing SLAs, volumes, team utilization, quality, and training, as well as conducting root cause analysis (RCAs). Consistent top performer with skills in building high-performing teams with low attrition that excel in delivering business value; led, trained, and monitored the team to maintain excellence in service operations. Operational excellence: developed and executed comprehensive continuous improvement strategies with clear work plans, metrics, and desired outcomes. Highly adaptive and flexible person with strong planning, analytical, and problem-solving skills.

Migrated

NACH to new ACH express application in December 2018; performed UAT and created user acceptance testing cases and scenarios

Inward clearing activities to CTS express clearing application in January 2017

Transitioned, centralized, and established NACH at NPC Chennai in 2016, and centralized the inward clearing unit at NPC Chennai in July 2015

Nominated under the category of Best Employee Ops in DCB Bank’s 7th Annual Awards function in 2016

Received a certificate of appreciation from the MD and CEO for special recognition in clearing Kolkata in 2012-13, and the Good as Gold award for excellent service to internal customers in DCB in 2008

• Achieved “Exceptional” rating in consecutive annual performance appraisals (FY 2004–05 and FY 2005–06), reflecting consistent high performance and contribution.
• Received Certificate of Excellence for outstanding achievements in data processing during the Jul–Sep 2006 review cycle.

English, Hindi, Bengali, Tamil

• Information Security & Fraud Awareness
• Anti-Money Laundering & General Compliance Training Program
• Time management
• Risk management

• Date of birth: November 28, 1981
• Languages known: English, Hindi, Bengali, and Tamil
• Address: No 90 Govindan Street, Aminjikarai, Chennai 600 029