Balaji Ramanujulu

• Negotiated advantageous payment terms with suppliers, resulting in improved cash flow management.
• Increased efficiency of financial operations by implementing new software tools and automating manual processes.
• Improved financial processes by streamlining operations and reducing inefficiencies.
• Spearheaded risk management efforts to minimize exposure to potential financial loss or operational disruption.
• Budgeting and accrual accuracy.
• Handling P2P and O2C processes.
• Vendor Management and Billing Governance.

Billing Governanace:

• Monitored financial variances, advising Finance and CommOps on essential cost-saving measures
• Confirmed invoice compliance with billing requirements.
• Regular performance reviews with Partner executives delivering key feedback

Program Management:

• Administered comprehensive program tasks across existing partners

Projects:

• Streamlined operational flow with enhanced coordination methods
• Quarterly Xph reset project resulting in quarterly savings of up to $2M
• Directed compliance and reward systems tailored to each site

The core functions include real-time analysis management, intraday management, outage management, and IVR management.

RTM - Ensuring that SLA management is done in the best possible way for the various markets that Uber exists, from real-time actions to outage management, there were various actions that I took to ensure that the SLA is maintained to the highest standard.

Analysis - Conducting deep dives and analysis on a day-to-day basis to understand how a line of business could have been better managed and sharing it with various stakeholders, so that it can be acted upon.

Reporting - Ensuring that we take care of various reports that are used by multiple stakeholders within Uber and outside Uber for multiple purposes, such as performance reviews, billing, and intraday management.

Projects - Creation of automation that would alert the real-time team of any regional holiday that might be upcoming, to ensure that the same can be concentrated upon.

Work on critical safety incidents, collaborate with stakeholders and work towards any solution ideal for the incident.

Check for trends and help in improving support for consumers. Handle social media escalations.

Live-Ops(SOS) (Operations) Piloted for testing the tool for the SOS process.

Control Audit Report (IRT L3/L4) (Operations). This project is initiated to start an automated quality control, which helps to audit 100% of tickets solved by L3/L4 on specially documented SOP logic.

Call quality Audit (Operations): Auditing calls of agents from L3/L4 and providing feedback to agents to maintain call quality standards for the team.

Handling LERT escalation (Operations): Handling and assisting law enforcement cases and setting up a standard process to resolve the LERT request.