Balaji Ramapuli
Chennai
Summary
15 years of experience in IT Service Management portfolio with processes namely IT Service Operations, Incident Management, Problem Management, Change Management, Client Service Management, IT Service Transition, Operational Readiness and Transition & Transformation.
Strong knowledge of evaluating the feasibility of new processes, defining controls, analyzing trends affecting processes and deriving risk controls.
A keen planner, strategist and implementer with demonstrated success in end-to-end project and service management and ensuring effective management of various resources to meet project specifications.
Significant experience working with customers, project managers and technical teams for securing and executing concurrent projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SIAM Process Manager
Tata Consultancy Services
07.2023 - Current
- End-to-end responsibility for the life cycle of Incident, Problem, and Change Management Processes.
- Additional responsibility for the ITSM processes, such as Capacity Management, Availability Management, Risk Management, and Vendor Management processes.
ITSM Process Consultant
HEXAWARE TECHNOLOGIES LTD
06.2021 - 06.2023
- Deliverables: Implement, standardize, and optimize ITIL Service Management processes and functions for a large customer environment where IT services may be offered by multiple service providers.
- The aim of the function is to provide functional consulting in the ITSM space to implement various ITIL processes, utilizing ITSM tools.
Operational Readiness Manager
Barclays Global Service Centre Private Ltd
03.2020 - 06.2021
- Identification of service impacts and service requirements
- Service Acceptance Criteria: Design of SAC, and ensuring the SAC questionnaire is adhered to.
- Service Validation and Testing - To ensure the required testing methodologies are followed and the desired results are achieved.
IT Service Management
BNP PARIBAS INDIA SOLUTIONS PRIVATE LTD
07.2017 - 02.2020
- Major Incident Management
- Problem Management
- Change Management
- Service Transition Acceptance Criteria (STAC)
- IT Service Continuity Management (ITSCM)
ITSM Consultant
Infrasoft Technologies Limited
12.2015 - 07.2017
- Major Incident Management
- Problem Management
- Change Management
- Service Transition Acceptance Criteria (STAC)
- IT Service Continuity Management (ITSCM)
Senior Software Engineer
HCL Technologies Ltd
12.2009 - 12.2015
- Service Operations - Level 2 Support (Duration: Jan 2010 – June 2012)
- Client Service Manager (Duration: June 2012 – Dec 2015)
- On-Site Client Coordinator at Deutsche Bank Asia Pacific Head Office, Singapore (Duration: May 2014 – June 2015)
Education
B.TECH - Information Technology
SRM University
05-2009
H. S. C -
H.N.U.C Hr. Sec. School
Tirunelveli03-2005
S. S.L. C -
Hithayathul Islam Hr. Sec. School
Tirunelveli05-2003
Skills
- Incident Management
- Problem Management
- Change Management
- IT Service Transition
- Client Service Management
- Operational Readiness
Certification
- OCA – Oracle Certified Associate in Oracle 9i PL/SQL Developer
- IIBF- Basics of Banking
- ITIL V3 Foundation
- ITIL Intermediate module in Service Operation
- ITIL Intermediate module in Service Transition
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Beginner
A1
Timeline
SIAM Process Manager
Tata Consultancy Services
07.2023 - Current
ITSM Process Consultant
HEXAWARE TECHNOLOGIES LTD
06.2021 - 06.2023
Operational Readiness Manager
Barclays Global Service Centre Private Ltd
03.2020 - 06.2021
IT Service Management
BNP PARIBAS INDIA SOLUTIONS PRIVATE LTD
07.2017 - 02.2020
ITSM Consultant
Infrasoft Technologies Limited
12.2015 - 07.2017
Senior Software Engineer
HCL Technologies Ltd
12.2009 - 12.2015
B.TECH - Information Technology
SRM University
H. S. C -
H.N.U.C Hr. Sec. School
S. S.L. C -
Hithayathul Islam Hr. Sec. School
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