Balaji Shankar

Functional Testing Support:

·Developed test plans and test cases for various processes and product specification
· Performed manual test on new products and required upgrades.
· Test Script preparation and same has been uploaded in JIRA.
· Identified Defects are raised in JIRA and communicate with development team in work and recommended necessary actions.

• Skilled at executing and importing test scenarios
• Download the test cases and shared to the executors for testing scenarios
• Maintain the Defects tracker to circulate the team on daily basis to work on it.

Operations Support- Static Data and Account Maintenance

· Tracking customer requests for Individual & Business Banking clients and distributing cases to the team

· Spearheading the account maintenance process, including the activation of Debit card issuance, dormant accounts, account closures, signature capture, standing orders, online banking, mobile banking and client profile updates

· Addressing escalations and queries from the Mail Desk

· Generating MIS regular reports and their distribution throughout the nation for reconciliation and TAT assurance

· Executing process improvements, automation, and reviews

· Keeping team members informed about updates and new procedures

· Reviewing important activities, mitigating risks, and working with management on the same

· Maintaining the BCP Metrics in accordance with the requirements and cross-training the workforce

· Conducting training sessions for new joiners and arranging assessment regarding process knowledge

· Performing weekly distribution of the Rejects & Referral MIS around the nation

· Attending service review meetings to discuss process-related issues and decrease rejections and referrals to shorten turnaround times on regular basis

· Setting up and assigning QC to senior staff in order to guarantee process quality

Roles and Responsibilities in MIS, PPT & Refunds - Cognizant

· Knowledge on Revenue Cycle Management of US Healthcare Process & MIS.

· Maintained Cash Posting log for PPT & PIA were performed dedicatedly.

· Project & process training to provide the new employees.

· Maintaining Refunds Inventory across all the practices.

· Sharing the Production & Inflow details to the management periodically.

· Taking care of client emails which relates to Refunds process and ensure to respond within the turnaround time.

· Sending the Production report to all the teams on daily basis.

· Publishing Daily, Weekly & Monthly reports to internal & external stake holders.

Roles and Responsibilities – E-care India

• Taking care of Payment Posting process in an effective manner.

• On daily basis, downloads needs to be done through FTP server and to be allocated to team members.

• Auditing the processed payment files to ensure the quality

• Concentrated more on TAT since all the downloaded files have to be completed within the one-day TAT.