Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Balaji Shanmugasundaram

Azure Customer engineer 2

Summary

Accomplished engineer with extensive expertise in cloud monitoring, deployment, and troubleshooting. Proficient in architecting and managing infrastructure using both vendor-neutral and platform-specific tools. Demonstrated proficiency in full-stack application development, with a focus on delivering scalable and efficient solutions. Recognized for strong leadership skills and a methodical approach that consistently drives project success.

Overview

14
14
years of professional experience

Work History

Customer Engineer 2

Microsoft India (R&D)
03.2017 - Current
  • Cloud Adoption: Guided customer migration from on-premises applications to Azure PaaS. Created documentation and conducted training to improve response times and user productivity.
  • Troubleshooting: Resolved complex customer issues with Azure app services, Web Jobs, Azure Function apps, and Durable functions.
  • Deployment Management: Managed Azure PaaS deployments using Azure DevOps, Visual Studio, Git, and FTP for seamless integration and delivery.
  • Internal Tool Development:
    Azure Smart Swarm: Developed bot service for case information and troubleshooting, reducing average resolution time by 40%.
    Technologies: Azure Bot Service, App Service, Function App, APIM, Logic Apps, Service Bus, SQL Server, Key Vault, DevOps.
    CSAT Triage Tool: Created app for TA/Manager to review engineer cases and provide feedback, resulting in a 20% reduction in case resolution time and 15% increase in customer satisfaction scores. Enhanced communication between engineers and the product team.
    Technologies: Azure App Service, SQL Server, DevOps.
    Project Junoon: Built tool for customer sentiment analysis.
    Technologies: Language Understanding (LUIS) AI Service.
    DOL Tracker: Streamlined documentation and reporting for Day of Learning activities.
    Technologies: Azure App Service, SQL Server, Azure DevOps.

Senior ASP.net Developer

Proximo Tech
08.2015 - 05.2016
  • Led full software development cycles, including technical analysis, design, implementation, testing, and deployment.
  • Assisted team members with requirements and technical issues. Technologies Used : C#, ASP.NET, ASP.NET Core, SQL Server/Database

ASP.net Developer

Tata Consultancy Service
03.2010 - 08.2014
  • Developed diverse software solutions such as web applications, Windows services, and web services, leveraging Microsoft Visual Studio .NET IDE extensively. Technologies Used : C#.NET 3.5, C#.NET 4, ASP.NET, ADO.NET, SQL Server

Education

B.E - Mechanical Engineering

Anna University
Chennai
04.2001 -

Skills

    Azure App Service

    Azure Function app

    Azure WebJob

    C#

    ASPNET

    NET Core

    MVC

    Web API

    Azure DevOps

    Azure Bot Service

    Azure APIM

    Azure KeyVault

Awards

  • ACE AWARD - FY 18 H2 - Microsoft
  • Multiple SPOT AWARDs - Microsoft
  • Hackathon 1st Prize Winner '19 - Hack for CSS for Project Junoon
  • Hackathon 2nd Prize Winner '19 - Hack for Microsoft for Project Junoon

Timeline

Customer Engineer 2

Microsoft India (R&D)
03.2017 - Current

Senior ASP.net Developer

Proximo Tech
08.2015 - 05.2016

ASP.net Developer

Tata Consultancy Service
03.2010 - 08.2014

B.E - Mechanical Engineering

Anna University
04.2001 -

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Balaji ShanmugasundaramAzure Customer engineer 2