Balaji Singh
Bangalore
Summary
Senior CES Consultant at SAP Ariba Technologies specializing in data quality assurance and customer engagement. Demonstrated success in optimizing supplier onboarding processes and enhancing e-procurement efficiency. Proficient in Microsoft Office 365 with a strong ability to build and maintain client relationships, ensuring effective data management and support.
Overview
24
24
years of professional experience
Work History
Senior CES Consultant
SAP Ariba Technologies (I) Pvt Ltd
Bengaluru
10.2010 - 06.2024
- Ensured data quality assurance for supplier onboarding and buyer engagement effectiveness.
Conducted client demonstrations of business network solutions to enhance understanding.
Led allotment processes for supplier outreach teams, increasing operational efficiency.
Extracted SAP-BO reports on business network statistics and trends for analysis.
Managed spot buy orders, resolving returns and addressing failed order issues.
Facilitated category support for customers and internal teams to optimize service delivery.
Implemented process improvements based on Jira ticketing for tool enhancements and glitches.
Reported on e-procurement leads while addressing issues related to spot-buy failed orders.
Senior Associate
Genpact India Pvt Ltd
Bengaluru
05.2007 - 09.2010
- Executed data classification and enrichment for healthcare products to enhance usability.
Conducted data quality assurance to ensure accuracy and reliability of datasets.
Performed market research reporting to inform strategic decision-making processes.
Coordinated with clients to align project objectives and deliver tailored solutions.
Asst Team Leader
Griha Software Pvt Ltd
Bengaluru
05.2005 - 05.2007
- Ensured data quality assurance for MRO, MEP, and office products and services.
Conducted meetings to set targets, review metrics, and assess SLAs.
Provided guidance and direction to team members for optimal performance.
Developed various category taxonomy schemas to enhance organization.
Reported team progress and project deliverables to management regularly.
Quality Analyst- Data
Unilog Content Solutions Pvt Ltd
Bengaluru
11.2003 - 02.2005
- Executed data classification and mining to enhance operational insights.
Conducted data enrichment for MRO, MEP, and laboratory equipment datasets.
Ensured data quality assurance for scientific equipment through rigorous validation processes.
Senior Component Engineer
Yukthi Datasoft Pvt Ltd
Bengaluru
01.2000 - 10.2003
- Executed data classification and mining for MRO and MEP products.
Conducted data enrichment to enhance product databases.
Ensured data quality assurance through rigorous validation processes.
Streamlined data management practices for improved accuracy and reliability.
Education
PG Diploma - Production Management
Management Studies Promotion Institute
Correspondence12-1993
Diploma - Mechanical Engg
P.E.S. Institute of Technology
Bengaluru03.1992
Skills
- Customer support and relations
- Data management and enrichment
- Quality assurance in data
- Order processing and management
- Microsoft Office 365 proficiency
- SharePoint administration
- Jira ticketing system
- E-procurement and sourcing
- Zendesk
- Tally Prime fundamentals
Accomplishments
- Received Best Performance Awards from SAP Ariba and Griha Software Co.
- Handled the Ariba Discovery quarantine process for global clients single-handedly for nine years.
- Trained the onshore (USA) team on the Ariba Discovery quarantine process.
- Participated in the SAP-ISBN Summit in Orlando, USA.
- Participated in global leadership training at the Prague office of Ariba.
Hobbies and Interests
- YouTube Video creation
- Cooking
- Reading and watching Current affairs and Travel programmes
Languages
- English
- Hindi
- Kannada
- Tamil
Timeline
Senior CES Consultant
SAP Ariba Technologies (I) Pvt Ltd
10.2010 - 06.2024
Senior Associate
Genpact India Pvt Ltd
05.2007 - 09.2010
Asst Team Leader
Griha Software Pvt Ltd
05.2005 - 05.2007
Quality Analyst- Data
Unilog Content Solutions Pvt Ltd
11.2003 - 02.2005
Senior Component Engineer
Yukthi Datasoft Pvt Ltd
01.2000 - 10.2003
PG Diploma - Production Management
Management Studies Promotion Institute
Diploma - Mechanical Engg
P.E.S. Institute of Technology