Balaji Sivalingam

• Operationalized business intelligence solutions and conducted advanced analytics to identify opportunities and strengths to meet business goals
• Created and maintained data visualizations that educated, informed and engaged business partners on key metrics and performance measures.
• Established long-term and value-added relationships with assigned business partners to educate and develop the analytic capability of business customers and the organization.

Automation and FTE saving:

• Credit Balance Dashboard created based on Manager, Team Leader, Process & Associate perspectives.It give more data analysis report for Manager (AR days, Over All Process Dollar Value, Refund Value, 90+ percentage & Value), Team Leader (Headcount report, Month wise Comparison (Production, quality & Attendance) and finally its show the Client wise and Team Leader wise performance report (Production, Quality & Attendance) along with the Day/Week & Month wise data.
• Created Transport dashboard for Cerner Rev-Works. This Dashboard gives more clarity about the Cerner transport details for all the BLR location associates. Also, it gives the Exact % and number about the boarded and Not boarded details for TL, Shift, day, week & Months wise Analysis.
• Created the seating arrangement automation dashboard for overall Cerner Rev-Works. This one will give the exact location were the associate was sitting and filled/un-filled seats will be highlighted in the floor blue print based on our selection (TL, Manager, Leader).
• Created the Report Comparison automation and this will compare two report and it gives the result of our requirements.
• Created Headcount Analysis Dashboard for Cerner rev-works.
  This one will help to track the filled and unfilled cards for Rev-Works, and it give the clarity about role wise, process wise, client wise, TL, Manager, Leader and Location wise details.
• Created the new automation tool to prepare the client presentation (PPT) and it will take all the required info and built formulated Excel and it will convert into PPT from Excel.

• Developed custom crystal reports to analyze financial, operating, and billing processes.
• Planned along with senior management new ways to increase revenue and minimize errors.
• Worked closely with the project management team to analyze and consolidate request requirements to improve the decision planning process and meeting project deadlines.
• Created and delivered presentations to various business teams regarding the current status and key decisions regarding their business issues.
• Created Dashboard for Credit balance process and it gives the result of all the associate, TL and manager wise reports for daily/week/monthly and it has been automated.
• Identifying the provider issues and resolving the same towards the pending payment.
• Coordinated with business unit teams developing further enhancements of the performance management processes and tools.
• Designed customized data collection models for specific visualization tasks.
• Created data analysis tools to allow teams and Managers to query acquired information for unique details.
• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.

• Role and handled 35 members in Coimbatore and remotely monitoring 10 members in Manila location.
• Responsible for achieving client SLA’s and TAT.
• Prepare weekly progression reports, escalation logs and MIS reports to be presented to internal and external stakeholders.
• Identifying trends and issues with process and have it escalated to external stakeholders for possible resolution.
• Preparing Policies and Procedures / Standard Operating Principle documents for Credit balance team.
• Monitoring daily progress/status and making adjustments/refunds (patient & insurance) to ensure optimal performance and service.
• Coached team members in customer process techniques, providing feedback and encouragement toward reaching their goals.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

• Played a dual role of Trainer and SME.
• Training related Communication with internal Operations and support teams across all 3 BPS locations.
• Preparation of New Hire & Cross Training Client Specific content and was also responsible for providing Client specific training to new hires.
• Preparations of weekly refresher documents and conduct Q & A session.
• Preparing weekly training tracker and share the output to internal stakeholders.
• Requesting access to client applications/websites for new hires as well as existing team members.
• Developed new and improved training programs to fit underserved areas.
• Created unique materials to support training programs.

• Moved as Quality Analyst of the team. Responsible for maintaining the internal quality grid of the team by auditing the Process and compliance adherence of invoiced volumes.
• Have Refresher / Huddle sessions with the team on updates or modifications to the existing process.
• Developed and maintained quality assurance procedure documentation.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Crafted training materials and ran on-boarding sessions to train 25 incoming team members.

• Transaction Executive specializing in credit balance.
• Identifying trends and changes in the US Healthcare industry to improve efficient processing of claims.