Balaji Somra
A Logistics Specialist with Nine + years of experience, specializing in operation exports and Imports , vendormanagement, and process improvement. A proven track record of leading cross-functional teams to coordinatelogistics for domestic and global shipments. Expertise in identifying opportunities with Temperature control shipment with Door to Door services and to reduce procurement costs.
Hyderabad
Summary
Proven leader in operations management, adept at driving significant cost reductions and enhancing customer satisfaction. At Sequel Logistics Pvt Ltd, spearheaded strategies that fostered strong team leadership and strategic thinking, resulting in streamlined operations. Expert in import/export operations and problem-solving, approach consistently delivers impactful results.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager for Operations INTL (Pan India)
Sequel Logistics Pvt Ltd
Hyderabad
10.2022 - Current
- Handling Complete Temperature cargo (LIFECARE), Air Export & imports shipment.
- Price quoting to customers.
- Designs sales strategies and processes.
- Maintains file systems and database of sales records.
- Helping create plan to support sales team in reaching their target quotas.
- Assisting with urgent calls, messages, and emails to help sales team stay on top of calls.
- Communicating with airlines and clients.
- Interacting with overseas customers regarding pre-alert documents or any other issues.
- Preparing PO for Temperature box and updating Daily Status Report.
Maintaining Temperature Box Inventory Update. - Coordinate with operation colleagues for timely customs clearance of cargo. Uploading billing invoice 24/7 and keeping it up to date. Coordinating with overseas partners for customs clearances and door delivery.
- Developed strong working relationships with staff, fostering positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Improved customer satisfaction by addressing and resolving complaints promptly
Operations Manager
REDDY EXPRESS EXPORTS
Hyderabad
07.2021 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Communicating with airlines and clients.
Visiting shippers for sales and market information.
Interacting with overseas customers regarding pre-alert documents or any other issues.
Preparing Daily Status Report. - Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
Operations Executive
KG LOGISTICS PVT.LTD
Hyderabad
04.2016 - 05.2021
- Handling Complete Air Export task.
- Approaching shippers for sales and market information.
- Negotiating rates with airline, then quoting same to customer.
- Ensure timely coordination with customers and overseas. Maintain Airway Bill Stock Register.
- Coordinate with operation colleagues for timely customs clearance of cargo.
- Communicating with airlines and clients.
- Regularly following up with agents for shipment status and updating same to customer.
- Coordinating about shipments, liaising with operations team, and, when required, furnishing them with relevant data and documents by customer.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes
SALES AND RESERVATIONS
HERCULES AVIATIONS PVT.LTD (GSA for Mahan Airlines
Hyderabad
04.2015 - 03.2016
- •Visiting Agents for sales and market information
•Quoting best possible rate as per market trade, preparing market report. - Following up for cargo information, allotment of space.
- Exploring different destinations available in airlines and updating same to agent.
Preparation for CSR. - Stock verification of airway bill numbers.
- Coordination with different first carriers from EX. Hyderabad
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting positive work environment
- Built relationships with customers and community to promote long term business growth
Customer Service Representative
PERFECT CARGO MOVERS PRIVATE LIMITED
Hyderabad
09.2013 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
MBA - Financial Planning And Services
Grambeel PG College
Hyderabad, India 04.2023 - 05.2024
Associate of Arts -
Mahbub Degree Collage
Hyderabad 04.2024 - 05.2024
CEC -
Nampally Jr.collage
Hyderabad 04.2024 - 05.2024
SSC -
Vadavathi Memoral High School
Hyderabad 04.2024 - 05.2024
Skills
inventory management
Problem Solving
Import/Export Operations
Customer Satisfaction
Cost Reduction
Operations Management
Staff Supervision
Cost Control
Multitasking Abilities
Team Leadership
Problem-solving abilities
Customer Relationship Management (CRM)
Languages
Marathi
Advanced (C1)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Timeline
Associate of Arts -
Mahbub Degree Collage
04.2024 - 05.2024
CEC -
Nampally Jr.collage
04.2024 - 05.2024
SSC -
Vadavathi Memoral High School
04.2024 - 05.2024
MBA - Financial Planning And Services
Grambeel PG College
04.2023 - 05.2024
Assistant Manager for Operations INTL (Pan India)
Sequel Logistics Pvt Ltd
10.2022 - Current
Operations Manager
REDDY EXPRESS EXPORTS
07.2021 - 09.2022
Operations Executive
KG LOGISTICS PVT.LTD
04.2016 - 05.2021
SALES AND RESERVATIONS
HERCULES AVIATIONS PVT.LTD (GSA for Mahan Airlines
04.2015 - 03.2016
Customer Service Representative
PERFECT CARGO MOVERS PRIVATE LIMITED
09.2013 - 03.2015