BALAJI SREERAMULU

Review of OTT / Television Shows, Promos, Web Series, and Social Media Posts From Content Compliance Prospective.

Pre-empt identification of Compliance Code, Internal policy, Government and Regulated Policy and Potentially Legal Violations.

Protect the Brand Interest by Flagging Potential Risk of Defamation, Copyright / Trademark.

Day to Day Interactions With Marketing and Ops, Digital Teams for Approval of Promos, Commercials and Digital Clips.

Study and Develop Through Knowledge of Indian Content Codes for TV and Movies, Commercials like BCCC, ASCI & CBFC Guidelines.

Social Media | Content Quality | Trust and Safety | Video Labelling | Video Moderation | User Feedback |

Worked on Tamil short video review platform as per social media community guidelines.

Handled India & LK Market (Srilankan - Tamil),

Did 3rd Level Moderation on Abused Content on a daily basis and provided timely feedbacks.

Tracking Trends & Events of the Assigned Market, Preparing Weekly, Bi- Weekly Data's.

Policy Updates for new scenarios and Team Quality Management

Customer Support | Content Moderation Tamil | SME.

Moderated Scaled Abusive Content for Social Media Products.

Content Moderation - South All Queues.

Provided Training on Social Media Community Guidelines.

Conducted Training and Calibration Sessions.

Team Consistency Management.

Tracking Reports on Daily basis.

US Healthcare / RCM / Customer Support / Medical Billing / SME.

Responded to customer needs through competent customer service and prompt problem-solving.

Logged call information and solutions provided into internal database.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Market Research / Customer Support / Audience Measurement System.

Identified and resolved process issues to drive optimal workflow and business growth.

Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.

Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.