Balaji Suriyan

Orchestrated GTM strategies for AG, achieving higher product adoption and revenue increases.

• Implemented app onboarding workflows that reduced manual efforts by 80%.
• Built and managed agents for Oracle and non-Oracle application integration.
• Partnered with cross-functional teams to deliver secure identity management solutions.
• Successfully onboarded 10+ applications using automation, improving operational efficiency.

Developed comprehensive technical documentation for seamless customer support.

• Crafted sales enablement resources to boost sales performance alongside the sales team.
• Demonstrated expertise in Oracle technologies, IAM, and cross-functional collaboration.

• Spearheaded creation of over 30 integrations for Oracle Identity, Oracle Integration Cloud, and ServiceNow.
• Enabled seamless data exchange across ERP systems like SAP and Oracle, HCM solutions like Workday, and custom applications.
• Implemented Role-Based Access Control (RBAC) and Granular Segregation of Duties (SOD) for precise access governance.
• Led cross-functional teams to define product vision and strategy, ensuring alignment with business goals.
• Collaborated with engineering teams to prioritize features and manage product roadmaps effectively.
• Conducted market research to identify customer needs and industry trends for informed decision-making.
• Facilitated stakeholder meetings to gather requirements and refine project objectives.
• Analyzed customer feedback to drive improvements in existing products.

• Transformed the support landscape through a data-driven, holistic approach, achieving significant improvements in efficiency, customer satisfaction, and cost savings.
• Key Highlights: Issue Identification: Reduced recurring issues by 30% through proactive monitoring and systematic categorization. Root Cause Analysis: Increased time-to-resolution by 20% via cross-functional analysis and targeted fixes. Holistic Fixes: Achieved a 25% boost in customer satisfaction by addressing root causes, not just symptoms. Support Efficiency: Improved average resolution time by 15% and ticket closure rates by 20% using KPIs. Cost Savings: Reduced support-related costs by 10% through fewer escalations and better first-call resolution. Impact: Streamlined support operations, fostered stronger customer relationships and delivered tangible cost savings.

• Design and Development of Compliance Legal Service applications related to Regulatory, License disclosure, Case and Document management, Surveillance detection, and reporting-related applications.
• Implemented application leveraging BPM Ultimus studio for regulatory filing.

• Support and Maintenance of ISP, PSP, and Reward Zone POS application development.
• Address stability and performance issues with ISP/PSP application 200% improvement in performance 100% improvement in stability Architected the monitoring dashboard for support team to help live monitoring.
• Developed log parsing application to troubleshoot support calls Drive offshore of ISP/PSP and kiosk application.
• Fine-tuned MQ trigger app application for faster process of MQ messages Fine-tuned DB2 Queries for optimal performance.