Balaji Thulasiram
BENGALURU
Summary
Business professional with strong foundation in operations analysis and strategic planning. Known for ability to streamline processes and improve overall efficiency within team environment. Valued for reliability, adaptability, and keen focus on collaboration and results. Skilled in data analysis, project management, and process optimization.
Overview
5
5
years of professional experience
Work History
Business Operations Analyst
Autodesk
BENGALURU
07.2023 - Current
- Facilitated organization-wide operations and coordination among delivery, commercial, and security teams, ensuring synchronized processes and transparent information flow.
- Develop, record, and sustain operational workflows, SOPs, and templates, fostering clarity and consistency among teams.
- Administered operational and commercial data through Salesforce, maintaining accuracy, integrity, and proper distribution among stakeholders.
- Developed operational reports and dashboards (Excel, CRM data) to assess ticket aging, consumption trends, and backlog clarity.
- Managed APS (Autodesk Platform Services) subscription communications, clarifying pricing, consumption, and entitlement issues for internal and external stakeholders.
- Coordinated vendor relationships and procurement tasks, including obtaining price quotes, preparing cost proposals, and managing order submissions.
- Engaged with cloud security and legal teams to streamline NDA approval processes and compliance documentation.
- Proactively identified and processed bottlenecks, recommended enhancements, and facilitated implementation to boost operational efficiency.
- Assisted in developing data-driven reports to support strategic decision-making initiatives.
Software QA Specialist
Autodesk
BENGALURU
05.2020 - 06.2023
- Collaborated with global product, engineering, and release teams to support structured delivery processes and high-quality software app releases.
- Designed and executed test plans, ensuring adherence to quality standards, and documented workflows.
- Evaluated and validated over 1,000 Autodesk App Store applications, maintaining accurate records, and reporting outcomes to stakeholders.
- Developed automated test scripts, reducing manual effort, and improving the efficiency and consistency of testing processes.
- Conducted root cause analysis (RCA) and supported continuous improvement initiatives using Agile and Six Sigma principles.
- Produced clear documentation and reports to communicate results, risks, and recommendations to cross-functional teams.
Education
Executive MBA - Information Technology
Dayananda Sagar University
01-2023
Bachelor of Science - Mechanical Engineering
Don Bosco Institute of Technology
08-2019
Skills
- Business operations and enablement
- Process design, SOPs, and workflow mapping
- Cross-functional coordination and stakeholder management
- Data stewardship and information management
- Salesforce (CRM) and MS Excel reporting
- Dashboards and data visualization (Power BI, Looker, Grafana)
- Operational reporting and performance tracking
- Documentation, templates, and version control
- Continuous improvement and root cause analysis
Accomplishments
Recognised with the “You Are Autodesk” award for outstanding operational support and collaboration.
Languages
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Timeline
Business Operations Analyst
Autodesk
07.2023 - Current
Software QA Specialist
Autodesk
05.2020 - 06.2023
Executive MBA - Information Technology
Dayananda Sagar University
Bachelor of Science - Mechanical Engineering
Don Bosco Institute of Technology