BALAJI V
Chennai
Summary
Dynamic professional with extensive experience in quality management and healthcare operations, recognized for driving excellence and enhancing organizational growth. Proven track record in accreditation preparedness and implementing innovative strategies that improve profitability. Core competencies include performance optimization and efficient process development. Aiming to leverage expertise to foster a culture of continuous improvement within healthcare organizations.
Overview
21
21
years of professional experience
Work History
Senior General Manager and Regional Head – Quality
Apollo Hospitals
Chennai
08.2003 - Current
- ver 20 years experience in Quality Management System
- Expertise in Accreditation preparation and redesign of services subsequently
- Had been a part of JCI Accreditation for 9 Hospitals and NABH Accreditation for 15 Hospitals
- Core member focusing on accreditation programs (JCIA, NABH, and ISO) and the implementation of quality improvement initiatives at Apollo Main Hospital and its group hospitals.
- Internal Auditor, auditing group hospitals planning for accreditation
- Expertise includes performance improvement; work and process redesign; leadership education and skill building; team building and facilitating; standards, survey process education; patient safety assessment; and incorporating tracer methodology
- Handled the operations of the Operation Theatre, CSSD, Labs, Radiology and Biomedical engineering department
- Extensive experience lecturing on standards and survey preparedness; patient safety; and quality improvement
Education
Executive Education Programme - Management
Indian School of Business
Hyderabad, India03-2025
Masters - Health Service Management
Charles Sturt University
Australia01.2003
B.Sc - Microbiology
University of Madras
India01.2001
Skills
- Strong expertise in patient safety, Quality & Patient Care pathways
- Leadership and team-building skills to drive clinical and operational excellence
- Analytical skills for monitoring clinical data and optimizing workflows
- Excellent communication and stakeholder management abilities
- Commitment to achieving fast, safe, and efficient Performance monitoring processes
- Accreditation standards compliance and survey preparedness
Affiliations
- Qualified Six Sigma – Black Belt
- Qualified Internal Assessor - National Accreditation Board for Hospitals and Healthcare Organizations (NABH), India
- Member, Antibiotic Stewardship Committee
- Core team member of the Quality Improvement Committee
- Member, Clinical Excellence Team
- Member, Infection Control Committee
Profile - Core Responsibility
- Process assessment; monitoring, evaluation and re-engineering of all the medical and non-medical areas.
- Maintain responsibility for developing, documenting, and managing Quality System Regulation (QSR) requirements for Apollo Hospitals, Chennai.
- Lead and integrate quality documentation efforts across Apollo Hospitals, analyze current compliance practices, and recommend improvements.
- Work with internal and external producers to ensure JCI compliant practices, develop and maintain quality system procedures and methodologies, and support organization-wide quality system development.
- Assist with data collection efforts and analysis, including surveys, interviews, and site visits.
- Maintain responsibility for developing and documenting operating procedures and work instruction as part of a comprehensive quality system.
- Provide project management services including compliance with ISO, JCIA, NABH, NABL, EFQM Business Excellence Model for Healthcare Management and 5S Certification.
- ACE audits Apollo Group of Hospitals/ JCI Audits/ NABH Audits.
Personal Information
- Date of Birth: 07/06/81
- Marital Status: Married
Personal Traits
- Optimistic
- Energetic
- Result-oriented
- Dependable
- Good at team building
- Achiever
Accomplishments
The Apollo Accreditation Program: A web-based Joint Commission international standards compliance management tool, World Hospitals and Health Services - The Official Journal of the International Hospital Federation, 2014, 50, 4
Coauthored a chapter in a book " Qualitinomics - Healthcare Quality Simplified", 2023
Timeline
Senior General Manager and Regional Head – Quality
Apollo Hospitals
08.2003 - Current
Executive Education Programme - Management
Indian School of Business
Masters - Health Service Management
Charles Sturt University
B.Sc - Microbiology
University of Madras
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